About this role
Key Responsibilities
- Conduct outbound calls to existing customers to follow up on service appointments, collect feedback, and assess overall satisfaction with Porsche aftersales services.
- Handle inbound customer inquiries regarding service schedules, vehicle maintenance, appointments, and other aftersales-related matters.
- Coordinate and schedule service appointments in close collaboration with the service team to ensure smooth and efficient service delivery.
- Maintain accurate and up-to-date customer information in the CRM system, including customer interactions, feedback, and service history.
- Regularly review and update customer contact details to ensure effective communication and follow-up.
- Address customer concerns and complaints promptly, escalating complex issues to the relevant departments for resolution.
- Analyse customer feedback and CRM data to identify trends, service improvement opportunities, and areas requiring additional attention.
- Support switchboard operations by directing incoming calls, connecting external callers to the appropriate employees, and responding to internal inquiries.
- Provide administrative and clerical support when required, including handling correspondence and assisting with departmental tasks.
- Communicate any operational challenges or concerns to the Supervisor and perform other duties as assigned by the Department Head or Manager.
Qualifications & Experience
- High School Certificate or equivalent.
- Minimum of 2 years of experience in a CRM, Customer Service, Call Center, or similar customer-facing role.
- Fluency in Arabic and English is essential.
- Computer literate, with good working knowledge of Microsoft Office and CRM systems.
- Excellent verbal and written communication skills.
- Strong customer service, interpersonal, and problem-solving abilities.
- Good organizational skills with the ability to manage multiple customer inquiries and follow-ups.
- Ability to handle customer concerns professionally while maintaining a customer-focused approach.
Why Join Us?
- Be part of the prestigious Porsche brand and its premium aftersales operations.
- Join an established automotive organization with a strong presence in the UAE.
- Work alongside experienced professionals in a customer-focused environment.
- Gain valuable exposure to premium automotive customer relationship management and aftersales operations.
- Benefit from opportunities for professional development and long-term career growth.