Customer Success Manager (f/m/d)

## Deine Aufgaben
We are looking for two Customer Success Managers, full-time, at our office either in Wiener Neudorf or Vienna. You  join a young Customer Success team and look after our B2B customers from their first onboarding to a  long-term partnership.
- Your customer portfolio:  You own a portfolio of B2B customers, from car dealers and dealer groups  to auction houses, leasing companies, and inspection bodies.
- High-touch key accounts:  For selected customers, you build account plans, run regular business  reviews, and grow the use of our solution across every site of a dealer group.
- Onboarding and training:  You onboard new customers, train their teams, and make sure our  solution is up and running in their daily work.
- Usage and retention:  You stay close to customers across the whole lifecycle and act early to raise  product usage and keep them with us. Where you spot growth potential, you work it out together  with Sales.
- Customer voice and quick fixes:  You collect and structure customer feedback for Product & Tech,  and you work with Customer Support, Inside Sales, and Marketing to solve customer issues fast.
- Building how CS works:  You help write our playbooks, the handover from Sales to Customer  Success, and our escalation paths, and you build our own CS tools with our AI team, e.g. a  knowledge base and AI-based automation.
- Clean records:  You document your customer activities in Salesforce in a structured way.
- Remote and on site:  You meet customers remotely and in person, and you support rollouts, pilot  projects, and international customer projects.

Dein Profil

- First or several years of experience in customer success, account management, or B2B customer  care - ideally in a tech, SaaS, or automotive environment.
- A strong customer focus. You enjoy building customer relationships that last for years.
- An analytical mind: You like working with data and turn it into concrete actions.
- Confident use of CRM systems, ideally Salesforce.
- Strong communication and presence, and a solution-oriented mindset.
- Excellent English skills, both written and spoken.   German, Swedish, or Dutch language skills are a big plus.
- Independent, precise, and pragmatic work style.
- A t eam player who rolls up their sleeves when the situation calls for it.
Nice to have's
- Experience in key account management or with large customers that run many sites.
- Interest in new technology and enthusiasm for electric mobility.

Warum wir?

- A key role in AVILOO's global expansion and a driven Customer Success team you help build. Real  influence on processes, tools, and how the company develops, not a finished setup you inherit.
- Training in customer success, including external CS workshops.
- An innovative, performance- and team -oriented  work environment where success is celebrated  together , even across borders.
- Creative freedom  in a company  that is  set to grow  its revenue significantly  in the coming years.
- A workplace with a true start-up mentality, flat hierarchies, and fast decision-making.
- AI is at the core of how we work and how we think about the future of our processes. We're  looking for people who are genuinely excited about that - not just comfortable using AI tools but  interested in what becomes possible when you build around them.
- Reliable work-life balance – personally guaranteed by the CEO.
- The minimum salary for this position is € 3,954 gross/month in accordance with the Austrian IT  Collective Agreement (full-time, 38.5h/week). Actual compensation is based on qualifications and  experience and exceeds the collective agreement minimum.