Senior Business Analysis

Reverside is an established it services provider focusing on
delivering high-quality software development, it is resourcing, digital
transformation, and systems support solutions. We are always looking for
skilled professionals to join our growing team and contribute to innovative
technology projects across various industries.

We are seeking an experienced Senior Business Analyst to
support digital transformation and core banking initiatives within the retail
banking environment. The role focuses on
gathering and translating complex business requirements into functional
solutions, managing Agile backlogs, documenting business processes and
collaborating with technical teams to ensure solutions align with business
objectives, customer needs and regulatory requirements.

Key Responsibilities:

- Lead requirements-gathering workshops with
business units, executives and technical stakeholders.
- Analyse and document end-to-end customer
journeys, business requirements and operational dependencies.
- Translate business requirements into Epics,
Features and detailed User Stories with clear acceptance criteria.
- Manage and refine functional backlogs using
Agile and Scaled Agile methodologies.
- Document current-state (As-Is) and future-state
(To-Be) business processes using BPMN 2.0.
- Identify process inefficiencies, operational
bottlenecks and opportunities for improvement.
- Collaborate with Solution Architects and
technical teams on APIs, system configurations and integration requirements.
- Advise Product Owners and business stakeholders
on solution options, MVP scope, operational impacts and functional risks.
- Work with Quality Assurance teams to validate
functional requirements and test coverage.
- Support implementation activities, deployment
cycles, production rehearsals and post-go-live stabilisation.
- Ensure business solutions align with applicable
banking regulations and compliance requirements.
Qualifications &
Experience:

- 6–8 years of experience as a Functional Business
Analyst.
- At least 4 years' experience within retail
banking or financial services.
- Bachelor's degree in Information Systems,
Computer Science, Business Management, Commerce or an equivalent quantitative
field.
- Advanced Business Analysis Diploma (FTI or
equivalent) advantageous.
- CBAP, PMI-PBA or SAFe Product Owner/Product
Manager (POPM) certification advantageous.
- Strong understanding of unsecured lending,
transactional banking accounts, card issuing/acquiring or digital KYC and
customer onboarding.
- Experience working in Agile or Scaled Agile
environments.
- Strong requirements elicitation, process
modelling and stakeholder management experience.

Technical Skills:

- Business process modelling using BPMN 2.0.
- Process design tools such as Signavio, ARIS and
Visio.
- Agile backlog management tools including Jira,
Confluence and Azure DevOps.
- Understanding of API contracts, system
integrations and functional specifications.
- Basic SQL querying for data validation and
analysis.
- Knowledge of Gherkin/BDD standards and
acceptance criteria.
- Regulatory & Compliance Knowledge.
- National Credit Act (NCA), particularly
affordability assessments.
- Protection of Personal Information Act (POPIA).
- Financial Sector Conduct Authority (FSCA)
requirements.
- Treating Customers Fairly (TCF) principles.

Core Skills:

- Senior Business Analysis
- Requirements Elicitation
- Agile
- SAFe
- User Stories
- Epics & Features
- BPMN 2.0
- Business Process Modelling
- Retail Banking
- Core Banking
- Unsecured Lending
- Digital KYC
- API Integration
- Jira
- Confluence
- Azure DevOps
- SQL
- NCA
- POPIA
- FSCA
- Stakeholder Management