Customer Service Agent

About the Role
BENO Group is looking for an experienced and customer-focused Customer Service Agent to join our team in Cairo, Egypt.
The successful candidate will be responsible for supporting our Dubai-based operations, handling customer inquiries, delivering exceptional service to international clients, and actively identifying sales opportunities to drive business growth.
We are looking for a proactive, results-driven professional who can combine outstanding customer service skills with a strong sales mindset while maintaining the highest standards of professionalism and customer satisfaction.

Key Responsibilities
- Handle customer inquiries, requests, and complaints through phone calls, WhatsApp, emails, and other communication channels.
- Provide professional customer service to international clients from different countries and cultural backgrounds.
- Support daily operations in Dubai by coordinating customer bookings, reservations, service requests, and follow-ups.
- Actively promote company services, identify sales opportunities, and convert customer inquiries into confirmed bookings and sales.
- Upsell and cross-sell services to maximize revenue and enhance the customer experience.
- Maintain effective communication with Dubai-based operations, sales, and other internal departments.
- Ensure timely resolution of customer concerns while maintaining high customer satisfaction.
- Follow up with prospective and existing clients to maximize sales conversion and build long-term relationships.
- Maintain accurate customer records, sales activities, and operational updates using company systems.
- Meet assigned customer service KPIs.
Requirements & Qualifications
- Minimum 3 years of proven experience in customer service or customer support roles.
- Previous sales experience within customer service roles is mandatory, with a demonstrated ability to convert inquiries into sales.
- Proven experience dealing with international customers from different countries and cultural backgrounds.
- Fluent English communication skills (written and spoken) are mandatory.
- Proficiency in additional languages is a strong advantage.
- Excellent communication, negotiation, persuasion, and problem-solving skills.
- Strong customer service orientation with a proactive sales approach.
- Ability to multitask, work under pressure, and manage high volumes of customer inquiries.
- Experience using CRM systems, booking platforms, and customer communication tools is preferred.
- Previous experience in hospitality, tourism, luxury services, travel, or related industries is an advantage.
- Ability to work independently while coordinating effectively with a team based in another country.

What We're Looking For
We are seeking someone who is not only passionate about delivering exceptional customer service but also understands that every customer interaction is an opportunity to generate sales and build lasting customer relationships.
The ideal candidate will be confident, energetic, commercially minded, and comfortable working in a fast-paced, international business environment.