About this role
The Meta Legal team is seeking a motivated, organized, detail-oriented candidate to join our Incident Response team. The right candidate must have a commitment to delivering high-quality work and meeting deadlines, experience making well-reasoned decisions in complex or time-sensitive situations, and experience collaborating effectively with cross-functional teams and external stakeholders.
Responsibilities
Bring operational excellence to a team that evaluates threats, risks, and user privacy in a world centered around time-critical emergency escalations
Review and assess inbound emergency escalations
Make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with several internal and external partners including law enforcement to ensure user’s safety
Be willing and able to work with sensitive issues and potentially graphic and/or objectionable content. This role may involve exposure to potentially graphic and/or objectionable content, including but not limited to graphic images, videos, audio, and writings, offensive or derogatory language, and other potentially objectionable material, i.e., child exploitation, graphic violence, self-injury, and suicide content, which may be considered offensive or disturbing
Create and articulate responses to questions from law enforcement, government agencies, and internal teams regarding incident response policy and process
Work with cross-functional teams to drive improvements to policies and processes across the teams
Availability to work weekend days on a rotational basis or a regular schedule of either Tuesday through Saturday or Sunday through Thursday
Qualifications
Bachelor's degree in a relevant field, or equivalent experience
3+ years of relevant experience in investigative or analytical roles involving time-critical escalations and real-world harm
Experience independently managing workflows, identifying priorities, and driving tasks to completion with limited oversight
Proven ability to analyze information to assess threats and risks
Proven ability to make important decisions independently and prioritize competing demands based on urgency, impact, and stakeholder needs, responding quickly to changing situations in complex environments without compromising quality
Experience communicating clearly in writing and verbally, with the ability to adapt communication style for different stakeholders such as cross-functional teams and law enforcement
Experience with social media, analytical tools, and online research Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Experience with crisis management, government agencies or law enforcement
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies