About this role
POSITION SUMMARY:
The Solution Demonstration Specialist (JunoHealth):
- Leads preparation of dynamic solution demonstrations.
- Leads execution of solution demonstrations.
- Subject matter expert on Juno Health solutions and alignment with healthcare industry requirements.
- Build successful relationships with external clients and prospects during the sales cycle.
DUTIES AND RESPONSIBILITIES:
Essential Duties:
- Deep understanding of EHR workflows (clinical, administrative, billing)
- Familiarity with major EHR modules (scheduling, charting, e-prescribing, lab, billing, etc.)
- Familiarity with care settings (ambulatory, inpatient, public health clinics, long-term care, etc.)
- Develops and maintains in-depth understanding of Juno Health software applications.
- Maintains working knowledge of application module integration.
- Leads the creation and maintenance of internal and external agendas, documentation and presentations used for successful demonstrations.
- Team leader on large or complex demonstrations for other demonstration team members.
- Maintenance and preparation of demonstration environments for demonstrations events.
- Accountable to comply with system implementation standards and guidelines.
- Lead evaluation of demonstration requirements to meet objectives and develop demonstration approach.
- Work closely with Operations, Sales and Marketing on preparation for industry trade shows.
- Represent Juno Health at industry trade shows.
- Travels up to 75% of the year in support of sales efforts, attendance at trade shows, and/or as direct by Juno Health Management, observing Juno Health travel policies. May include weekends and/or holidays.
Other Duties:
- Participates in process improvement opportunities facilitated by management to tailor demonstration processes to meet the needs of the organization.
- Works closely with Sales & Marketing leadership on keeping up to date on product roadmaps to be able to articulate future development to clients and prospects.
- Participates in reviewing and responding to prospect opportunities through the Sales and Proposal Departments.
SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES
- Individuals working for Juno Health will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.
Qualifications
QUALIFICATIONS:
Skills:
- Required:
- High degree of professionalism.
- Exceptional in person and remote presentation skills with strong capacity to actively listen and qualify questions.
- Microsoft Suite proficiency – Word, Outlook, Excel, PowerPoint – if not proficient, must have willingness and drive to train / retrain
- Exceptional written and verbal skills.
- High comfort level presenting to and interacting with all levels of management, including C-Suite.
- Ability to analyze the business and integrated workflow needs and align to software functionality.
- Ability to work effectively maintaining accuracy and sensitivity under tight timelines and schedules.
- Ability to adjust and set priorities to meet deadlines.
- Ability to organize time effectively while identifying barriers to progress, proposing solutions and setting priorities.
- Ability to be effective in a rapidly growing organization.
- Customer service focused, professional, courteous, and articulate.
- Proficient in Microsoft Office Products (Teams, PowerPoint, Word, Excel, Outlook).
- Possess excellent listening skills and a commitment to communicating in a clear, concise and timely manner.
- Possess proven aptitude for understanding technical and business processes and the ability to learn new software.
- Healthcare industry experience in Information Technology or Clinical Informatics.
- Strong analytical and problem-solving skills involving complex execution with a high attention to detail.
- Works efficiently under pressure.
- Desired:
Experience working in a similar role for a healthcare software development vendor or other healthcare setting.
- Ability to work from an organizational perspective as well as independently and as a contributing team member.
- Possess exceptional skills in partnering with staff from multiple departments and in developing and maintaining long-term supportive relationships.
- Knowledge of interoperability standards (HL7, FHIR, CCD)
- Understanding of regulatory requirements (HIPAA, Meaningful Use, MACRA/MIPS)
- Awareness of competitor products and differentiators
- Clinician-based experienced (Registered Nurse, Provider, etc.)
Education:
- Required:
- Bachelor’s degree or equivalent combinations of work experience and\or education will be considered.
- Desired:
- Education in pursuit of a clinical license.
Certification(s), Licenses:
- Required:
- N/A
- Desired:
- Clinical License in nursing or other clinical specialty
Years of experience in a similar role:
- Required:
- 3 + years of practical professional experience in software demonstrations.
- 5 + year of working in a healthcare related work environment.
- Desired:
- Any additional position applicable experience
PHYSICAL DEMANDS:
Standing
15% per day while working in office and 75% during trade show
Sitting
70% per day while working in office and 15% during trade show
Walking
10% per day while working in office and 75% during trade show
Stooping
5% per day
Lifting
Up to 10 lbs (unassisted) several times per day (laptop, etc)
Up to 50lbs (unassisted) while traveling (luggage, laptop, etc.)
Computer Work
75% per day
Telephone Work
50% per day
Reading
25% per day
Other, please specify
Ability to travel unassisted up to 75% of the year via common carrier and/or personal automobile