About this role
Customer Sales-Service Representative - Part Time
Location: Seattle, WA – Seattle Convention Center
Employment Type: Part-Time
Work Style: On-Site Only (This is a boots-on-the-ground, in-the-action kind of role!)
Join the Team Powering the Nations Biggest Events
At Smart City Networks, were the behind-the-scenes technology partner that helps bring over 3,000 major events to life each year—from Fortune 500 conferences and national trade shows to global summits and special events. For more than 40 years, weve led the way in delivering secure, reliable internet and telecommunication services to convention centers across the country.
Headquartered in Las Vegas, our 250+ team members are passionate about tech, teamwork, and providing top-tier service. With a 24/7 Network Operations Center supporting our nationwide clients, we make sure the show always goes on—and stays connected.
About the Role
Were looking for energetic, customer-focused individuals to join our Seattle team at the Seattle Convention Center!
As a Customer Service Representative, youll be right at the heart of the action—helping exhibitors, event organizers, and guests get the services they need while ensuring everything runs smoothly behind the scenes.
From major industry conferences and technology expos to exciting conventions and special events, youll experience Seattles thriving event scene firsthand while building valuable skills in technology, sales, and customer service.
If you enjoy meeting new people, solving problems, and working in an environment where no two days are alike, this could be the perfect opportunity for you!
What Youll Do
- Welcome and assist exhibitors and guests at the service desk during live events
- Process service orders and payments using our internal systems
- Answer questions, provide support, and recommend services to meet customer needs
- Work closely with our operations team to ensure services are delivered accurately and on time
- Maintain organized and accurate customer documentation
- Identify opportunities to recommend additional products and services
- Help create a positive customer experience in a fast-paced, event-driven environment
What You Bring
- High school diploma or equivalent
- Friendly, professional communication skills and a customer-first attitude
- Comfortable using computers and learning new technology
- Strong organizational skills and attention to detail
- Self-motivated, dependable, and able to work well with a team
- Ability to adapt to a fast-paced environment and changing event schedules
- Availability to work a flexible, event-based schedule, including evenings, weekends, and holidays
- No prior experience needed—we provide training!
A Few More Things to Know
- You must be authorized to work in the U.S. (we are unable to provide visa sponsorship).
- Employment is contingent upon a successful background check.
- This is an on-site position at the Seattle Convention Center.
Why Smart City?
Work where Seattle comes together!
At Smart City Networks, youre not just taking another customer service job—youre becoming part of the team that helps power some of Seattles biggest events.
You'll have the opportunity to:
- Experience exciting events: Work behind the scenes at major conventions, industry conferences, and special events.
- Build valuable skills: Gain hands-on experience in customer service, technology, sales, and event operations.
- Grow your career: Learn from experienced professionals in a company that values development and internal growth.
- Be part of a great team: Join a supportive, collaborative workplace where your contributions make a difference.
Were an Equal Opportunity Employer committed to building a diverse, inclusive workplace. If you need accommodations during the application process, please contact us at 702-943-6000.
Ready to be part of the team that keeps Seattle's biggest events connected? Apply today!