About this role
Company Overview
Smart City began more than 40 years ago and has evolved into the nations leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.
Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.
The Smart City Technician is a fun, fast-paced, entry level role for an individual that is a customer service all-star who would like to enter the IT and telecom networking field.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Interacting with show and event customers to help connect their networks
- Taking show schematics/ maps and plans and transforming them into real-life, well connected networks
- Monitoring the inventory and restocking their cart to ensure they have all the tools needed for the customers set-up as planned
- Troubleshooting on the spot issues and pro-actively assisting customers with set-up, maintenance and take- down of installations by color coding and proper testing of copper and fiberoptic cables, installing jumpers and patch cables and providing other technical assistance as trained
Qualifications
- Ability to multi-task and respond to multiple interruptions in a professional manner
- Exceptional organizational skills
- Professional presence and demeanor
- Strong attention to detail is essential
- Passion for technology, desire to learn in IT and telecom networking field
- Customer Service focused, friendly while exhibiting a can – do mentality
Perks & Benefits
Enjoy these perks while gaining valuable experience in the live-events industry:
- Free onsite employee parking — enjoy convenient parking at no cost.
- Complimentary hot buffet-style meals, Monday through Friday, 11:00 a.m.–2:00 p.m.
- Complimentary snacks available daily — a little something extra to keep you fueled throughout your shift.
- Behind-the-scenes experience supporting Texans games, the Houston Livestock Show and Rodeo, concerts, and major events (while on duty).
- Hands-on training in customer service, sales, technology, and event operations — no prior experience required.
- Flexible, event-based part-time scheduling, including opportunities to work a variety of events.
- Opportunities to build professional skills and pursue future career growth within Smart City Networks.
- 401(k) Retirement Plan – Start building your financial future with retirement savings benefits.
- Paid Time Off – Eligible part-time employees can enjoy paid time off to recharge and take care of life's priorities.
A Few More Things to Know
- You must be authorized to work in the United States; visa sponsorship is not available.
- Employment is contingent upon a successful background check and pre-hire drug screening.
Why Smart City?
Grow With Us
Were looking for a dependable team member who takes initiative, enjoys helping customers, and is interested in developing professionally. This role offers valuable experience and the opportunity to explore future growth within Smart City Networks; no change in employment status is guaranteed.
Were proud to be an Equal Opportunity Employer. If you need an accommodation during the application process, contact us at 702-943-6000.
**Key words - tech, IT services, help desk, IT support, Entry level IT position, cabling jobs