Resident Support Officer - Security, Safety & Welfare

Student Accommodation | Overnight Shifts | Purpose-Driven Support RoleWe are currently recruiting Resident Support Officers (RSOs) to work overnight at our new student accommodation site in Melbourne.This is a modern, people-first safety role that focuses on wellbeing, respect, and community support – not enforcement. You'll play a key role in creating safe, welcoming residential environments where students feel supported after hours.If you're looking for a meaningful overnight role where empathy, communication, and presence matter just as much as security capability, this could be the perfect opportunity.About the RoleAs a Resident Support Officer, you'll be a calm, approachable, and trusted presence across student residences overnight. You'll support resident wellbeing, respond to concerns professionally, and contribute to a positive and respectful residential culture.This role is ideal for:• Security Officers seeking a more people-focused environment• Professionals from healthcare, community services, hospitality, student accommodation, education, or customer service backgrounds (Must have their SECURITY LICENSE).Location: Melbourne, VICEmployment Type: Permanent Part-TimeShift Timings: Overnight, 8:00 pm – 8:00 am, across 7 nights per weekFemale applicants are strongly encouraged to apply as part of our commitment to safe, diverse, and inclusive support environments.What You'll Be DoingProviding after-hours support to residentsResponding to wellbeing concerns with empathy and professionalismConducting regular security patrols and walkthroughsMonitoring access control and shared residential spacesAssisting with resident enquiries and access issuesResponding to incidents, emergencies, and first-response situationsIdentifying hazards and escalating safety concernsCompleting incident reports, daily activity reports, and system updatesSupporting a respectful, inclusive residential cultureLiaising with property management and emergency services when requiredCompleting shift handovers and maintaining operational accountabilityWho We're Looking For1. Experienced Security OfficersLooking to transition into a more community-focused, student-facing role.2. People-Focused ProfessionalsFrom healthcare, community services, education, youth work, student support, hospitality, or customer service backgrounds who demonstrate maturity, empathy, sound judgement, and strong communication skills (Must have their SECURITY LICENSE).Essential RequirementsFull Australian working rightsCurrent and valid Victorian Security LicenceCurrent First Aid and CPR certificationCurrent RSA certificationValid Working with Children CheckAvailability for overnight shiftsStrong communication and interpersonal skillsConfidence with reporting and basic IT systemsCalm, professional, and approachable mannerPay RatesWeeknights: $36.75 per hourSaturday: $45.35 per hourSunday: $60.46 per hourPublic Holiday: $75.58 per hourWhy Join Constant?• Make a genuine difference in residents' lives• Supportive, inclusive, people-first environment• Structured training through Constant's LEAD Academy• RSO-specific training and site induction• Employee Assistance Program• Stable and consistent overnight workEqual OpportunityCONSTANT is an Equal Opportunity Employer.We value empathy, inclusion, and cultural diversity, and encourage applications from all backgrounds.As part of our commitment under the National Higher Education Code to Prevent and Respond to Gender-Based Violence, applicants will be required to complete relevant disclosures to support the safety of those we protect.Master Licences:NSW 000103752 | VIC 945-729-90S | QLD 4201411 | ACT 1702525 | SA 286519 | WA SA57652 | TAS 21785Apply NowIf you’re ready to bring your security experience - or your people skills - into a role where you can make a difference every shift, we’d love to hear from you.