About this role
Ascender Pay Specialist
Location: Taguig, Philippines
Work Setup: Hybrid
Work Schedule: Morning Shify
Compensation Flexibility: Open to negotiation for highly qualified candidates.
JOB SUMMARY
We are seeking an experienced Ascender Pay / Alesco Support Specialist to provide functional and technical support for payroll and Human Resources Information Systems (HRIS). The role is responsible for maintaining system integrity, resolving application issues, supporting end-to-end payroll operations, and managing system configurations, testing, and enhancements.
The ideal candidate will have hands-on experience with Ascender Pay and/or Alesco, a strong understanding of Australian and/or New Zealand payroll legislation, and the ability to support payroll processes and system integrations.
##
KEY RESPONSIBILITIES
- Provide functional and technical support for Ascender Pay/Alesco, resolving incidents and service requests within established Service Level Agreements (SLAs).
- Investigate, troubleshoot, and resolve payroll system issues involving award interpretation, pay calculation discrepancies, and interface failures.
- Support end-to-end payroll processing, including pay run validation, exception reporting, and payroll reconciliation.
- Manage system configurations covering pay codes, pay elements, award rules, tax settings, superannuation, and leave accruals.
- Maintain and update payroll configurations to reflect legislative requirements, modern awards, and Enterprise Bargaining Agreements (EBAs).
- Monitor and maintain system integrations between Ascender Pay/Alesco and external platforms, including HRIS, Finance/General Ledger, time and attendance, and rostering systems.
- Support file-based, API, and middleware integrations to ensure accurate and reliable data exchange.
- Coordinate system upgrades, patches, and release testing in collaboration with vendors and Ascender support teams.
- Assist with User Acceptance Testing (UAT) for new features, legislative updates, system enhancements, and configuration changes.
- Manage support tickets from initial logging through investigation, resolution, and closure using the organization's IT service management tools.
- Maintain system documentation, process maps, configuration records, and standard operating procedures.
- Ensure payroll system configurations and processes comply with applicable statutory and legislative requirements, including Single Touch Payroll (STP), superannuation, PAYG withholding, and award/EBA regulations.
##
REQUIRED QUALIFICATIONS
- Diploma or bachelor's degree in Human Resources, Finance, Information Technology, or a related field, or equivalent relevant industry experience.
- At least 2–3 years of hands-on experience supporting Ascender Pay and/or Alesco payroll systems.
- Strong understanding of Australian and/or New Zealand payroll processes and applicable legislative requirements.
- Practical experience with payroll configuration, including pay elements, award interpretation rules, tax scales, and leave accruals.
- Experience supporting payroll processing cycles, pay run validation, exception handling, and reconciliation.
- Familiarity with system integrations and interfaces connecting payroll platforms with HR, finance, and workforce management systems.
- Experience troubleshooting application issues, managing support requests, and coordinating issue resolution.
- Understanding of system testing, UAT, upgrades, patches, and configuration management.
##
PREFERRED QUALIFICATIONS
- Relevant payroll certifications or professional qualifications, such as Certified Practising Payroll Professional (CPPP) through the Australian Payroll Association (APA).
- Experience supporting both Australian and New Zealand payroll environments.
- Experience with payroll integrations involving HRIS, Finance/General Ledger, time and attendance, and rostering platforms.
- Exposure to payroll system upgrades, legislative updates, and enterprise application enhancement projects.
##
REQUIRED SKILLS & TECHNOLOGIES
- Payroll Platforms: Ascender Pay, Alesco.
- Payroll Legislation & Compliance: Single Touch Payroll Phase 2 (STP2), PAYG withholding, superannuation, modern awards, Enterprise Bargaining Agreements (EBAs), and applicable Australian/New Zealand payroll regulations.
- Payroll Configuration: Pay elements, pay codes, award interpretation rules, tax scales, leave accruals, superannuation rules, and payroll settings.
- Payroll Operations: End-to-end payroll processing, pay run validation, exception reporting, and reconciliation.
- System Integration: File-based interfaces, APIs, middleware, HRIS, Finance/General Ledger, time and attendance, and rostering systems.
- Application Support: Incident management, troubleshooting, service request handling, SLA compliance, and ticket management.
- Testing & Maintenance: UAT, regression testing, system upgrades, patches, release testing, and configuration validation.
- Documentation: System documentation, process mapping, configuration records, and standard operating procedures.
- Tools & Platforms: ITSM and ticketing systems.
- Professional Competencies: Analytical thinking, problem-solving, attention to detail, stakeholder coordination, and communication.
ABOUT PAXSIGNA
PaxSigna is a specialist talent solutions division of the Lennor Group focused on Technology, Semiconductor & Electronics, and Advanced Engineering. We partner with startups, growth-stage businesses, and multinational enterprises to connect exceptional talent with transformative opportunities across highly specialized markets.
EQUAL OPPORTUNITY STATEMENT
PaxSigna is committed to fostering an inclusive and equitable recruitment process. All qualified applicants will receive consideration based on their qualifications, experience, capabilities, and business requirements.
DATA PRIVACY NOTICE
By submitting your application, you acknowledge that your personal information may be collected, processed, stored, and shared with authorized stakeholders solely for recruitment-related purposes in accordance with applicable data privacy laws and regulations.
LEGAL NOTICE
PaxSigna is a specialist talent solutions division of the Lennor Group. Recruitment and talent acquisition services are facilitated through Lennor Metier Consulting Philippines, Inc., the group's duly registered operating entity in the Philippines.