Analyst-Compliance GFCSU Quality Control Review

American Express's Global Financial Crimes Surveillance Unit (GFCSU) is part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC), and provides end-to-end oversight and support of global financial crimes investigations.

The GFCSU Quality Control Review (QCR) Team performs ongoing monitoring of Financial Crimes investigations to support adherence to applicable legal and regulatory standards, internal procedures, and established quality requirements.

The QCR B30 Analyst is an individual contributor responsible for independently reviewing completed investigative casework and decisions, applying sound risk-based judgment, identifying quality gaps and errors, challenging investigative conclusions when appropriate, and supporting consistent application of investigative and quality standards.

Minimum Qualifications

- 4+ years of combined relevant experience in Financial Crimes and/or Risk Operations , including areas such as Anti-Money Laundering (AML)/Bank Secrecy Act (BSA), Know Your Customer (KYC), Enhanced Due Diligence (EDD), Sanctions Screening, Anti-Corruption, Operational Risk, Credit Bust-Out (CBO), Fraud Prevention, Credit, Collections, or other directly relevant Financial Crimes or Risk Operations disciplines.
- Proven analytical and critical-thinking skills , with demonstrated ability to research, assess, interpret, and synthesize information from multiple sources; apply sound judgment; and reach logical, well-supported conclusions on matters with potential regulatory or financial-crime risk impact.
- Proven experience independently making and defending complex risk-based decisions with limited direction , including interpreting procedures and standards where facts require judgment rather than straightforward application of prescribed criteria.
- Strong stakeholder communication and influencing skills , including the ability to influence without direct authority, clearly articulate and substantiate findings and conclusions, objectively evaluate differing perspectives or challenges, and resolve questions through evidence-based discussion.
- Strong written and verbal communication skills , with demonstrated ability to clearly articulate findings, rationale, recommendations, and conclusions to investigators, leaders, and relevant stakeholders.
- Excellent time-management and organizational skills , with demonstrated ability to independently manage workload, balance competing priorities, and meet quality and productivity expectations in a deadline-driven environment.
- Strong attention to detail , with demonstrated ability to identify inconsistencies, documentation gaps, errors, and other quality concerns within investigative casework.

Preferred Qualifications

- Prior experience independently assessing alerts, cases, investigations, or other risk decisions; challenging investigative conclusions when appropriate; identifying quality gaps or errors; and delivering effective, constructive feedback to support case quality and consistent application of investigative standards. Relevant experience may include Quality Control (QC), Quality Assurance (QA), Business Self-Testing (BST), peer review, or other case-quality/review functions.
- Relevant Financial Crimes, fraud, compliance, or risk industry certification, such as Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), or equivalent.
- Bachelor's degree preferred, consistent with the knowledge, skills, and responsibilities of the role.
- Knowledge of American Express products, systems, investigative processes, and applicable Financial Crimes regulatory framework.