BSS Transformation Program Director

Job Description

At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all.

We are seeking a highly experienced BSS Transformation Program Director to lead a multi-year, large-scale transformation program for Banglalink. The role will own end-to-end program leadership across integration, migration, cutover and business readiness for various BSS components - CRM, Revenue Management, Product Catalogue, Mediation, Case management, API Gateway, Order Management. The ideal candidate will combine telecom BSS domain high level knowledge, executive stakeholder management, delivery governance, multi-vendor leadership, commercial discipline and hands-on experience delivering complex transformation programs in tier-1 or large telecom environments.

- Internal Candidates: A two-year assignment, after which the selected employee will return to their original domain.
- External Candidates: A two-year fixed-term, project-based contractual engagement.

- Program Leadership and Delivery Governance: Provide overall leadership across all transformation phases (implementation, migration, testing, cutover, and post-go-live stabilization). Drive operational control by instituting robust PMO governance, dependency mapping, risk management framework and transparent executive steering mechanism.
- Scope Ownership: Own the overall delivery scope across multiple components within BSS like CRM, Revenue Management, Product Catalogue, Mediation, Case management, API Gateway, Order Management and ensure accurate data migration, reporting, revenue assurance, channels, and downstream OSS/enterprise integrations.
- Business Transformation: Partner with Marketing, Sales, Finance, Technology, Digital teams to redesign end-to-end product lifecycle, end-to-end business processes, financial processes and customer journeys.
- Architecture and Solution Alignment: Ensure target architecture decisions support catalog driven design, API-first integration, real-time charging, convergent billing, omnichannel Internal CRM, configurable workflows, service orchestration, event-driven integration, security, performance, scalability, observability, and operational resilience.
- Vendor and SI Management: Manage system integrators, product vendors, infrastructure partners, managed service providers, and internal delivery teams. Drive commercial discipline across scope, change requests, assumptions, acceptance criteria, contractual obligations, penalties, milestones, and payment gates.
- Migration, Cutover, and Business Readiness: Oversee customer, account, product, subscription, balance, usage, invoice, case, order, and catalogue data migration. Govern mock migrations, reconciliation, dress rehearsals, cutover planning, rollback strategy, hyper care, operational handover, training, communications and adoption readiness.
- Quality, Risk, and Assurance: Ensure robust quality assurance across SIT, E2E, UAT, performance testing, security testing, regression testing, revenue assurance, billing accuracy, charging accuracy, integration testing, API conformance, and production readiness.
- Executive Stakeholder Management: Act as trusted advisor and primary program interface for the CEO/CXO layer, steering committee, business owners, technology leadership, finance, procurement, regulatory/compliance functions, and external partners.

Academic Qualification

- B.Sc./M.Sc. Engineering in EEE/CSE.
- MBA/EMBA is recommended.

Job Experience Required

- 15+ years of experience in telecom BSS, Large scale BSS transformation, program delivery, large-scale technology modernization.
- At least 10+ years in senior program leadership roles managing complex, multi vendor, multi-country, high-budget telecom transformation programs.

Required Capabilities

- Proven experience delivering large BSS transformation programs involving CRM, charging, billing, product catalogue, mediation, case management, API gateway, order management, integration, and migration.
- Strong understanding of telecom business processes including lead-to-cash, concept-to market, usage-to-cash, trouble-to-resolve, customer onboarding, product lifecycle management, billing operations, collections, and revenue assurance.
- Experience with commercial and contractual governance, including RFPs, vendor evaluation, SI selection, contract negotiation support, delivery milestones, acceptance management, and change control.
- Strong delivery methodology background, including waterfall, agile, hybrid delivery, DevOps, CI/CD, release governance, environment management, and operational readiness.
- Demonstrated ability to manage program budgets, resource plans, executive dashboards, steering committee materials, risk heatmaps, dependency plans, and board-level communications.
- Hands-on experience with data migration, cutover planning, system decommissioning, business continuity, performance assurance, security governance, and post-launch stabilization.
- Exceptional stakeholder management, negotiation, conflict resolution, communication, decision facilitation, and executive influencing skills.
- Relevant program management certifications such as PMP, MSP, PgMP, or PRINCE2 are highly preferred.