About this role
Summary
Receives and records customer payments at MAG showrooms, service centers and parts counters, including cash, cards, cheques and bank transfers, issuing receipts and e-receipts, and balancing the cash drawer accurately every day.
Tasks
- Collect customer payments for vehicles, service and parts, and follow up outstanding amounts before vehicle release.
- Organize own daily work to serve customers quickly at peak times.
- Support sales and service advisors by confirming payment status before vehicle delivery.
- Resolve payment queries and discrepancies with customers courteously.
- Record transactions in SAP/DMS and issue receipts and ETA e-receipts accurately.
- Serve customers professionally at the cashier desk.
- Develop own knowledge of payment systems and procedures.
## Education
Bachelor's degree in Commerce.
Experience
1Â3 years of cashier or accounting experience, preferably in automotive retail.
Skill
- Numerical Skills
- Attention to Detail
- Customer Service Delivery
- Policy and procedures
- Financial Accounting
- Enterprise resource planning (ERP)
- Verbal Communication
- Planning and Organizing
## Competencies
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Ensures Accountability: Holding self and others accountable to meet commitments.
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.