Associate Site Reliability Engineer

JOB TITLE: Associate Site Reliability Engineer

FLSA STATUS: Exempt

DEPARTMENT: Technology

REPORTS TO: Director, Information Technology

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Nashville, TN – Corporate Office/Remote

TRAVEL: None

ESSENTIAL DUTIES & RESPONSIBILITIES:

- Monitor the health and performance of production systems and infrastructure.

- Respond to and investigate incidents to ensure timely resolution and minimize downtime.

- Develop and maintain monitoring, alerting, and automation tools to improve system reliability and efficiency.

- Collaborate with software engineers to design and implement scalable and reliable solutions.

- Participate in capacity planning and performance tuning activities to support business growth.

- Contribute to the design and implementation of disaster recovery and failover strategies.

- Document processes, procedures, and best practices to facilitate knowledge sharing and training.

- Stay current with industry trends and best practices in site reliability engineering and related technologies.

- Serve as a primary point of contact for all infrastructure supporting our enterprise applications

- Engage and assist our security team to provision and maintain a secure environment for our applications

- Execute quarterly security scans and work with security and development teams to resolve

- Create and maintain a portfolio of templates, scripts, and configurations for developers to use when building out new environments or applications

- Work with our vendors to help maintain our dedicated environment

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

- 1-3 years experience in Site Reliability Engineering or similar engineering role

- Practical experience with device and application monitoring tools (ex: Site24x7, New Relic, CloudWatch, GuardDuty, etc.)

- Experience using configuration management tools such as Chef or Puppet

- Strong sense of ownership over your work

- Determination to follow issues to resolution both with and without guidance

- Practical experience with coding languages such as Go, Python, or Javascript/Typescript

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

- Experience migrating applications from dedicated environments to cloud-based providers

- AWS certification (Solutions Architect, SysOps Administrator, DevOps Engineer)

- Experience setting up and securely configuring web servers such as Apache, Nginx, and IIS

- Experience creating and maintaining pipelines within CI/CD tools such as Azure DevOps, AWS CodeDeploy, or BitBucket.

- Knowledge creating and maintaining containerized applications