About this role
Role Overview
As the Receptionist of Brother Canada, you will be the dynamic face and welcoming voice of our organization. Your role is pivotal in creating an exceptional first impression and embodying our vibrant corporate culture. Come be a key player in bringing Brother Canada’s unique challenging spirit to life!
Duties & Responsibilities
Reception
- Open and close the reception area
- Greet visitors and direct them appropriately
- Answer and route incoming calls and customer inquiries
- Manage visitor access, badges, logbooks, and reception security procedures
- Support emergency procedures and report security concerns
- Receive courier packages and notify recipients
Mail & Courier
- Sort and distribute incoming and outgoing mail and packages
- Follow established in-person and virtual mail protocols
Administration
- Manage office supply orders, distribution, and inventory
- Prepare purchase orders in Zycus and support invoice and administrative processing
- Coordinate business cards, nameplates, onboarding kits, subscriptions, and other office requests
- Maintain reception documentation, employee files, and administrative records
- Support employee recognition initiatives, donations, and workplace initiatives
- Assist with company events, CSR activities, and seasonal reception activities
- Provide backup support for travel, DocuSign, Ascent, vending machine issues, and executive meeting coordination
- Support other departments with monthly administrative needs, reporting, and special projects
- Perform other duties and ad hoc requests as assigned
Experience & Qualifications
Languages:
- Proficient in both written and verbal French and English communication
- Proficiency in both written and verbal English communication is essential for effective correspondence with clients, suppliers, business partners, and colleagues beyond the province of Quebec
Experience:
- 2+ years of experience in reception or office administration
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
- Comfortable maintaining reports and databases and supporting a variety of projects
Other:
- Strong Communicator: Professional, friendly, and confident when assisting customers, visitors, and colleagues
- Customer-Focused: Excellent telephone and customer service skills with a positive attitude
- Organized & Detail-Oriented: Able to prioritize tasks and deliver accurate, high-quality work
- Adaptable Multitasker: Comfortable managing changing priorities and unexpected requests in a fast-paced environment
Additional Details for This Role
This role will be onsite. You are expected to work from the stated job location 4 days a week. #LI-Onsite #atyourside