About this role
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
Qualifications
- Organizational skills along with a strong work ethic.
- Strong Parts Computer proficiency is also extremely helpful.
- Bilingual a plus but not required.
- MUST have prior automotive parts sales experience
- Positive, enthusiastic attitude!
- Valid Drivers license
- Pre-Employment Background Check Required.
- Crown CDJR is a Drug FREE workplace – Pre-Employment Drug Screening Required
- Willingness to lead by example.
- Exceptional Customer/Team handling/service skills
- Ability to work flexible schedules including some weekends
- Must be a Team Player!
- Qualified Enthusiastic candidates only