Server - Smith & Wollensky Miami

The Server plays an essential role in delivering an exceptional fine dining experience at Smith & Wollensky. This position is responsible for providing attentive, personalized service while maintaining the highest standards of hospitality, food quality, and professionalism. As a primary point of contact for guests, the Server creates a welcoming and memorable experience through knowledgeable menu recommendations, accurate order taking, and timely food and beverage service. The ideal candidate demonstrates a genuine passion for hospitality, strong product knowledge, and the ability to anticipate and exceed guest expectations.

DUTIES & RESPONSIBILITIES

- Welcome guests warmly and provide attentive, professional service throughout their dining experience.

- Demonstrate thorough knowledge of menu offerings, ingredients, preparation methods, and beverage selections to provide informed recommendations.

- Inquire about food allergies and dietary restrictions and communicate special requests accurately to the kitchen.

- Accurately enter food and beverage orders into the POS system, ensuring proper timing and delivery.

- Anticipate guest needs and provide personalized service with attention to detail.

- Monitor the dining experience, follow up on guest satisfaction, and promptly address requests or concerns.

- Serve food and beverages according to established service standards, ensuring accuracy, presentation, and timing.

- Maintain an organized and polished dining environment by clearing and resetting tables, replenishing beverages, and keeping service areas properly stocked.

- Resolve guest concerns professionally and escalate issues to management when appropriate.

- Present guest checks and process payments accurately and efficiently.

- Attend pre-shift meetings, ongoing training, and service briefings to remain informed of menu changes, specials, and service expectations.

- Work collaboratively with fellow servers, support staff, hosts, bartenders, and kitchen team members to ensure seamless service.

Qualifications

- Previous restaurant serving experience preferred; fine dining or upscale restaurant experience is a plus.

- Excellent interpersonal, communication, and guest service skills.

- Strong attention to detail and the ability to anticipate guest needs.

- Professional demeanor, positive attitude, and strong sense of accountability.

- Demonstrated knowledge of food, beverage, and fine dining service standards.

- Ability to handle cash, process payments, and maintain accurate records.

- Proficiency with POS systems and the ability to learn restaurant-specific technology.

- Ability to remain composed, organized, and efficient in a fast-paced, high-volume restaurant environment.

- Strong teamwork skills and the ability to work effectively with all areas of restaurant operations.

WHAT WE OFFER

Smith & Wollensky offers a competitive benefits package and opportunities to grow within our organization, including:

- Paid time off (PTO).

- 401(k) retirement plan.

- Flexible scheduling.

- Employee dining discounts, including 50% off when dining with friends or family.

- Opportunities for career growth and advancement.

Smith & Wollensky participates in the federal E-Verify program to confirm employment eligibility of all new hires. E-Verify is an online system that allows companies to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.