Operations Analyst

DNV's Life Science Healthcare Division seeks to fill the   Operations Analyst position.

Life Science Healthcare Audits in DNV consist of assurance services based on recognized standards (e.g. CMS CoPs, ISO, DIAS, country, state, and regional regulations, and others) aimed at assessing the compliance of healthcare facilities to applicable statutory requirements.

These services might include defining client-specific needs and criteria for audit preparation and support; second-party activities; and internal compliance development and support.

We are now seeking an Operations Analyst Mexico to support North America and international clients. Working with us, you will have the opportunity to interact with a large number of professionals spread throughout the Americas region and worldwide.
The preferred location for this position is DNV’s Mexico City, Mexico office, with a hybrid schedule of three days onsite and two days remote.
What You'll Do

- Specific KPIs related to the tasks and responsibilities of the Healthcare Operations Analyst will be customer satisfaction
- Schedule activities with audited company and with auditors making sure systems are updated (DNV and external system)
- Manage audit platforms for the region
- Facilitate the necessary interactions with the other company functions and services
- Ensure the delivery of audits with high quality and standards
- Regular updating and control of datasets with information submitted from internal and external parties
- Communication with clients and auditing companies
- Collection and review of client information
- Monitoring of performance indicators and customer requirements
- Other duties as required by management

What Is Required

- Bachelor's degree or higher in relevant field preferred
- Must be computer literate with strong skills in Microsoft Office Suite of applications (Excel, Word, Outlook, PowerPoint)
- Good ability to handle project deadlines and KPIs
- Result-oriented and with a high focus on delivery
- Ability to simplify and get things done
- Flexible and service oriented
- Ability to drive and support change initiatives
- Relationship-building focus (internally and externally)
- Ability to interact and cooperate with other cultures
- Have a sense of urgency and a “can do” attitude
- Strong written and verbal English communication skills
- We conduct pre-employment background screening

Resumes must be submitted in English to be considered for this position.

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*