About this role
We’re inviting applications for Global Dispute Services - Fraud. This Job Opportunity aims at enabling talent to be a part of the US Fraud Back Office Team. We cater to all US market Card Members and Merchants wherein the end-to-end journey is complex, and our primary responsibility is to ensure decision accuracy and efficient dispute journey for our customers.
- Preferred knowledge on Fraud Procedures
- Analytical mindset with attention to detail, high degree of accuracy & ability to multitask effectively
- High level of customer sensitivity, commitment, service orientation & highly result oriented
- Amex product knowledge desirable
- Must be able to work all shifts, including non-business hours, overnights, weekends, and holidays
- Applicant would be required to report to work as per the hybrid work model