Meaningful Day & Employment Services Coordinator

About Helpful Hearts Health Services Inc.
Helpful Hearts Health Services Inc. provides person-centered services to adults with intellectual and developmental disabilities throughout Maryland. Our mission is to empower individuals to live fulfilling lives with purpose, belonging, independence, and meaningful connections.
Position Summary
We are seeking an organized, dependable, and compassionate Meaningful Day & Employment Services Coordinator to coordinate Community Development Services, Day Habilitation, and Employment Services.
This hands-on role combines program coordination, staff oversight, community engagement, and Employment Specialist responsibilities, including Discovery, career exploration, employer outreach, job development, interview preparation, placement, and employment follow-up.
Key Responsibilities
Meaningful Day Services
• Coordinate daily CDS, Day Habilitation, and Employment Services.
• Develop schedules and meaningful activities based on PCP goals, interests, preferences, abilities, and support needs.
• Ensure services follow authorizations, staffing ratios, schedules, and individual needs.
• Monitor participation, satisfaction, progress, attendance, and barriers.
• Participate in PCP/team meetings and communicate with families, CCSs, staff, and providers.

Employment Services
• Complete Discovery and identify strengths, interests, skills, support needs, and preferred working conditions.
• Develop employment profiles, résumés, plans, and next steps.
• Support career exploration, applications, interviews, job readiness, placement, onboarding, accommodations, and retention.
• Conduct employer outreach and individualized job development.
• Build relationships with employers, workforce programs, and community partners.
• Provide or coordinate Ongoing Job Supports and Follow-Along Supports.
• Promote natural supports, fading strategies, Self-Employment, and Co-Worker Employment Supports when authorized.
• Track employer contacts, job leads, interviews, placements, and outcomes.

Staff Oversight
• Direct DSPs assigned to Meaningful Day and Employment Services.
• Coordinate staffing based on participant needs, authorizations, ratios, and staff qualifications.
• Ensure staff understand PCPs, goals, health/safety needs, and support strategies.
• Train, coach, observe, and hold staff accountable for performance, attendance, documentation, and professionalism.
• Assist with onboarding and participant-specific training.

Documentation & Compliance
• Review service notes and employment records for accuracy, completeness, timeliness, and connection to goals.
• Maintain organized electronic records and prepare progress summaries/reports.
• Report incidents, suspected abuse/neglect, rights violations, and health/safety concerns immediately.
• Participate in audits, QA reviews, corrective actions, licensing reviews, and inspections.

Community & Employer Engagement
• Develop relationships with employers, volunteer sites, schools, workforce programs, and community resources.
• Attend job fairs, networking events, employer meetings, and outreach activities.
• Promote inclusive employment and meaningful community participation.

Qualifications
• Bachelor’s degree preferred; associate degree with significant relevant experience may be considered.
• Minimum 3 years of experience supporting individuals with IDD.
• Experience in Employment Services, job development, job coaching, CDS, Day Habilitation, or related services.
• Knowledge of person-centered planning, Employment First, community integration, and competitive integrated employment.
• Strong leadership, communication, documentation, organization, and problem-solving skills.
• Valid driver’s license, reliable transportation, and acceptable driving record.

Training Requirements
Candidate must complete and maintain applicable DDA Employment Services training, including Employment First, Customized Employment, Natural Supports/Fading, Job Coaching, Benefits Awareness, Self-Employment, and applicable ACRE/CESP requirements.
Additional required training may include PCP, participant rights, informed choice, communication, incident reporting, Mandt, seizures, aging, bloodborne pathogens, CPR/First Aid, emergency preparedness, and participant-specific training.
Preferred
• Maryland DDA experience.
• ACRE, CESP, or other DDA-recognized Employment credential.
• Experience with Discovery, job development, competitive integrated employment, Meaningful Day Services, DSP supervision, PCPs, and LTSSMaryland.

Work Requirements
• Flexible hours based on participant, employment, meeting, and program needs.
• Ability to work in office, community, residential, volunteer, and employment settings.
• Ability to transport participants when authorized and assigned.

Benefits
• Competitive salary
• Paid time off and sick leave
• Paid holidays
• 401(K) Retirement Plan
• Professional development and training
• Supportive, mission-driven work environment

Helpful Hearts Health Services Inc. is an Equal Opportunity Employer.