Program Coordinator Developmental Disability Service

About Helpful Hearts Health Services Inc.
Helpful Hearts Health Services Inc. is a DDA-licensed provider supporting adults with intellectual and developmental disabilities through person-centered residential, personal support, community development, employment, nursing, and related services.
We are seeking an organized, dependable, and compassionate Program Coordinator to support the day-to-day operation of our residential and community programs.
Position Summary
The Program Coordinator assists with oversight of assigned homes and community programs, supports staff, ensures person-centered service delivery, and helps maintain compliance with agency, DDA, COMAR, and CMS requirements.
This is a hands-on, field-based role requiring strong communication, organization, follow-through, and time-management skills. Occasional evenings, weekends, and on-call responsibilities may be required based on program needs.
Key Responsibilities
Individual Support & Planning
• Support individuals in their homes and communities to promote safety, independence, and meaningful participation.
• Assist with development, review, and implementation of PCP goals, outcomes, and strategies.
• Attend annual PCP and team meetings and support service coordination.
• Monitor individual progress and required follow-up.

Program Oversight & Compliance
• Assist the Program Manager with oversight of assigned homes and programs.
• Ensure services meet agency, DDA, COMAR, CMS, and PCP requirements.
• Complete regular home, community, and compliance visits.
• Monitor medical, dental, psychiatric, therapy, and other appointments; ensure follow-up recommendations and documentation are completed.
• Review household funds, logs, daily notes, service documentation, and incident reports for accuracy and completeness.

Staff Support & Leadership
• Provide coaching, support, and accountability to DSPs and House Managers.
• Assist with scheduling, call-outs, and staffing coverage.
• Help orient and train new staff and reinforce agency expectations and best practices.
• Report performance concerns to the Program Manager and assist with corrective actions as directed.

Documentation & Administration
• Complete required documentation accurately and timely, including summaries, progress notes, follow-up reports, and service records.
• Review staff notes, timesheets, medical records, and service logs for accuracy.
• Use agency scheduling, electronic records, and reporting systems appropriately.

Communication & Collaboration
• Maintain professional communication with individuals, families, guardians, CCSs, House Managers, DSPs, nurses, Program Managers, and other team members.
• Attend staff meetings, DDA trainings, and agency-required events.
• Collaborate with leadership to ensure continuity, quality, and timely resolution of concerns.

Minimum Requirements
• Associate degree in Human Services or related field; Bachelor’s preferred.
• At least 3 years of experience supporting individuals with developmental disabilities.
• Valid driver’s license, reliable transportation, and active auto insurance.
• Full driver’s license with no more than 3 driving points.
• Strong communication, documentation, organization, and follow-through skills.
• Ability to lift up to 50 lbs when required.

Preferred Qualifications
• Experience with a Maryland DDA residential or community-based provider.
• Knowledge of DDA and COMAR requirements.
• Experience coordinating services, coaching staff, or leading DSP teams.
• Strong time-management and problem-solving skills.

Why Join Helpful Hearts?
• Mission-driven and supportive work environment.
• Meaningful work supporting individuals with developmental disabilities.
• Professional growth and advancement opportunities.
• Competitive salary and benefits.

Schedule
• Full-time
• Occasional evenings and weekends
• On-call responsibilities as assigned

Benefits
• Professional development assistance
• 401(K) retirement plan
• Competitive salary
• Opportunities for advancement