About this role
# Account Manager – Custom Web & Mobile Solutions and Digital Marketing
Company: PixelCrayons (a Vinove Software & Services company) Location: Delhi NCR, India Department: Client Services / Business Growth Reports to: Head of Client Services / Business Head Experience: 4–8 years
## About PixelCrayons
PixelCrayons delivers custom web and mobile application development, digital transformation and digital marketing services to clients across the globe. We partner with startups, SMEs and enterprises to build scalable products and grow their digital presence.
## Role Summary
We are looking for a client-focused Account Manager who understands both technology delivery and marketing. You will own relationships with key accounts, translate client business goals into the right mix of development and marketing services, and drive retention, upsell and long-term growth. You will work closely with sales, project management, engineering and marketing teams to ensure clients are delighted and projects are delivered on time and within scope.
## Key Responsibilities
- Own and grow a portfolio of existing clients, acting as the single point of contact for strategic and day-to-day matters.
- Build strong relationships with client stakeholders, including founders, CXOs, product owners and marketing heads.
- Understand client business goals and recommend suitable custom web, mobile and digital marketing solutions.
- Identify upsell, cross-sell and renewal opportunities across development, maintenance and marketing services (SEO, SEM, social media, content, performance marketing).
- Coordinate with project managers, tech leads and marketing teams to ensure on-time, quality delivery.
- Lead regular status calls, quarterly business reviews and performance reporting with clients.
- Support the sales team in scoping requirements, preparing proposals, SOWs and commercial negotiations.
- Manage client expectations, escalations and risks proactively; resolve issues with urgency.
- Track account health, revenue, billing and collections; meet retention and revenue targets.
- Maintain accurate account records, pipeline and reports in the CRM.
- Gather client feedback and market insights to improve service offerings.
Required Skills and Qualifications
- Bachelor's degree in Business, Marketing, Computer Science, IT or a related field (MBA preferred).
- 4–8 years of experience in account management, client servicing or customer success in an IT services, software development or digital agency environment.
- Hands-on exposure to custom web and mobile app projects (iOS, Android, cross-platform, web apps, SaaS or e-commerce platforms), with a working understanding of the SDLC, Agile/Scrum and project estimation.
- Solid understanding of digital marketing: SEO, SEM/PPC, social media, content, email and analytics, and how marketing supports product growth.
- Proven track record of retaining clients and growing account revenue.
- Excellent verbal and written communication, presentation and negotiation skills.
- Experience handling international clients (US, UK, Europe, Middle East, Australia) across time zones.
- Proficiency with CRM and project tools (e.g., Zoho, HubSpot, Jira, Asana) and reporting tools.
- Strong problem-solving, ownership and stakeholder management skills.
Good to Have
- Experience with proposals, RFPs and SOW creation.
- Familiarity with tools such as Google Analytics, Search Console, Google Ads and Meta Ads.
- Experience working with both product companies and agencies.
- Certifications such as PMP, Scrum, Google Ads or HubSpot.
Key Performance Indicators
- Client retention and renewal rate
- Revenue growth and upsell/cross-sell from the account portfolio
- Client satisfaction (CSAT/NPS)
- On-time delivery and escalation closure
- Collections and billing health
What We Offer
- Opportunity to work on diverse global projects across web, mobile and digital marketing
- Performance-linked incentives and a clear growth path
- Collaborative, learning-oriented culture
- Competitive compensation aligned to experience