About this role
# Designation
AM-Lead,OTC,GCC
Function
Group Finance
Location
Bangalore
Reporting To
Manager
Job Description
What are the Key Deliverables in this role ?
Financial Outcomes
- Ensure proper documentation for Internal controls and requirements and play active part in the audits
- Control on Financial leakage
- Accountable for reporting compliance with minimum standards of Finance Control & Compliance – Framework
- Identifies and manages risk impacting service delivery, finances, statutory requirement and reputational loss for SSC.
- Ensures Business continuity / disaster recovery plans are successfully implemented and tested regularly with Business Assurance team.
- Work with stakeholders to ensure that there are appropriate assurance mechanisms in place to monitor risks and controls
- Bring in best practice from elsewhere.
Customer Service
- Manage relationships and communication with customers
- Manage allocation of work to members of the team, back-up and leave/ absenteeism planning
- Identify potential sensitive issues and escalate it to the appropriate level
- Manages stakeholder expectations against contractual commitments and SLAs applying monthly reporting and the contract as a relationship building tool.
- Accountable for meeting and prioritising own targets/ deadlines and those of others within agreed standards and procedures
Internal Processes
- Improve operational efficiency by exploring new ways of working through process improvements.
- Innovate ways to automate process by rolling out quality initiatives.
- Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of Accuracy, TAT, Productivity and Customer Satisfaction
- Implement better work practices to achieve high standards of work and maintain established work procedures
Provide quality service / advice in accordance with agreed service standards
- Review of Customer Leger / Collection / GL / Reconciliation / Follow up with stakeholders
- Support for Automation / MIS
Innovation and Learning
- Help motivate others in the AR team to achieve targets and performance standards
- Provide coaching and support to help achieve performance expectations.
- Provide advice to colleagues in the team
What are the Critical success factors for the Role ?
- Master’s degree in Finance / Inter CA / ICWA / CMA Knowledge of SAP & Excel Must
- 10 + years of relevant work experience handling O2C/AR functions. 3 + Years of experience in a Team lead role
- Proficiency in Digital Automation
- Experience in at least one Transition.
- Experience In People Management/Service Delivery/ Vendor relationship.
- Experience in working with Leadership Team
- Solid working knowledge and experience in O2C / Accounting.
What are the Desirable success factors for the Role ?
- Good Understanding of Business
- Analytical and problem-solving abilities , with a focus on delivering actionable insights and innovative solutions.
- Good communication skills and stakeholder management capabilities
- Familiarity with the consumer goods industry and an understanding of its challenges and opportunities