About this role
# Designation
Ex-Senior Practitioner, OTC,GCC
Function
Group Finance
Location
Bangalore
Reporting To
Manager
Job Description
What are the Key Deliverables in this role?
ESSENCE OF ROLE- Key Responsibilities
Allocation Processing
- Allocate received payments to respective customer accounts
- Process direct debit returns, contact and follow up with customer
- Receive and process payment advise
- Interact through email and telephone with the retained market teams to agree on the monthly payments
Receivables processing
- Receive and check the post billing information & credit memo
- Process deferred payments and instalment plans
- Perform AR closing and bad debts write-offs
- Perform proactive cash collection
Payment Processing
- Perform direct debit of bills to customer accounts
Customer Response
- Send account statements, on requisition
- Follow up with customers by mail/ phone for overdue accounts to ensure timely payment
- Send monthly statements to roaming partners who have a net credit balance
Quality Assurance & SLA compliance
- Adherence to process SLAs
- Adhere to quality assurance guide and maintain high levels of quality while delivering services to respective circles
- Ensure client satisfaction as per pre-defined levels for the process
SOX compliance and Internal controls
- Maintain documents relating to SOX Compliance and Internal Controls
Teamwork & Communication
- Displaying good team player skills by involving self in extracurricular activities in the SSC
- Responsible for own learning and development with guidance from team leader / manager
- Ensure a ‘customer centric’ and ‘partnership approach’ to develop strong relationships with other working groups
- Effective communication of issues across the SSC and working groups
What are the Critical success factors for the Role?
- Master’s degree in commerce / CA Inter / CWA Inter
- 3 – 5 years relevant experience
- Understanding of Accounts Receivable process
- Excellent communication, interpersonal, negotiation, and presentation skills.
- Ability to work independently and as part of a team.
- Working knowledge in SAP.
- Proficiency in MS Office
What are the Desirable success factors for the Role?
- Knowledge of SAP – ERP system (AR Module)
- Strong thinking & analytical ability
- Good understanding of basic financial concepts