Junior Registration Officer

Canadian University Dubai (CUD) is seeking a motivated, detail-oriented and service-focused Junior Registration Officer to join its Admission and Registration Department.

The successful candidate will provide frontline student services, advise students on registration procedures, support academic registration activities and contribute to the accuracy and integrity of student records.

The role will also support the University's transition to a new Student Information System (SIS) through data validation, system testing and records verification. It offers an opportunity to develop expertise in academic registration, degree audits, graduation procedures and student information management.

Qualifications

- Bachelor's degree from a recognised university, preferably in Business Administration, Information Systems, Education, Management or a related discipline.
- Fluency in both Arabic and English, written and spoken, is strongly preferred.
- Graduates of Canadian University Dubai are particularly encouraged to apply.
- Good proficiency in Microsoft Office applications, particularly Excel.
- Strong analytical, communication, organisational and problem-solving skills.
- Excellent attention to detail and ability to handle confidential information responsibly.

Experience Requirements

- Fresh graduates and candidates with up to two years of experience in student services, university administration, registration, data management or customer service are encouraged to apply.
- Previous experience in a university Registrar's Office or student services environment is an advantage.
- Familiarity with Student Information Systems (SIS), student records management or data validation is desirable.
- Experience with data reporting tools, including Microsoft Excel and Power BI, is an advantage.
- Ability to work accurately under pressure and manage competing priorities, particularly during registration periods.

Key Responsibilities

Student Services and Registration Advising

- Provide professional frontline assistance to students through the front desk and University's Service Desk.
- Respond to student enquiries and resolve service tickets accurately and within established timelines.
- Advise students on registration procedures, course selection in accordance with approved study plans, prerequisites, study load requirements and relevant academic deadlines.
- Refer academic advising matters and complex registration cases to the appropriate academic department or Registration Manager.
- Provide accurate guidance based on University policies and procedures.

Academic Registration Support

- Support semester registration activities, including course registration, add/drop requests and withdrawals.
- Assist students in resolving registration issues in coordination with academic departments and relevant administrative units.
- Support the registration team during peak enrolment and registration periods.
- Ensure that registration transactions are processed accurately and in accordance with University requirements.

Student Information System and Data Validation

- Support the University's transition to a new Student Information System through data verification, reconciliation and system testing.
- Validate migrated student records, including admissions, registrations, grades and academic history.
- Identify and report data discrepancies and support corrective actions.
- Assist with testing registration and student records functions before system implementation.
- Maintain accurate documentation of data validation and testing activities.

Student Records and Administrative Services

- Process student service requests, including official letters, transcripts and incomplete grade requests.
- Prepare and issue standard official documents in accordance with approved procedures.
- Maintain accurate, complete and confidential student records.
- Assist with document verification, records updates and student file reviews.
- Support the Admission Department during peak periods, including student documentation follow-up.

Graduation and Degree Audit Support

- Assist with graduation-related administrative processes, including document preparation, verification and archiving.
- Support degree audit reviews and course mapping under the supervision of experienced registration staff.
- Assist with academic record reviews and transfer-related documentation as assigned.
- Develop knowledge of graduation requirements and academic progression procedures.

Policy Compliance and Coordination

- Develop a thorough understanding of the Undergraduate and Graduate Student Handbooks, programme study plans and academic calendar.
- Apply relevant University policies concerning registration, assessment, grading, graduation and student records.
- Maintain the confidentiality and integrity of student information.
- Coordinate effectively with academic departments and administrative units to ensure efficient student services.

Technical Skills

Candidates should demonstrate good digital literacy and the ability to learn and use University systems, including:

- Student Information Systems: CAMS and the University's new SIS.
- Service Desk Systems: Student enquiry management and ticket tracking.
- Document Verification: Ziptrust and MOHESR Attestation System.
- Data Management and Reporting: Microsoft Excel and Power BI.
- Administrative Systems: Oracle, where applicable.
- Communication Platforms: Microsoft Teams and Webex.

Key Competencies

- Strong customer service and interpersonal communication skills.
- Analytical thinking and excellent attention to detail.
- High standards of accuracy in data processing and records management.
- Ability to interpret and apply academic policies and procedures.
- Effective time management and ability to meet deadlines.
- Professionalism, confidentiality and accountability.
- Teamwork, adaptability and willingness to learn.
- Commitment to delivering a positive student experience.

About CUD

Established in 2006, Canadian University Dubai is one of the most promising universities in the Middle East, Africa, and South Asia region. CUD was ranked among the top 2% of universities worldwide, recognised as the number one university in Dubai, and ranked 21st in the Arab Region according to the QS Arab Region Rankings 2025.

Our expanded City Walk campus offers modern facilities designed to foster entrepreneurship, innovation, and creativity. The campus features advanced laboratories, research facilities, media studios, high technology classrooms, a multipurpose theatre, gymnasium, student centre, and a wide range of dining and recreational amenities.

Located in one of the world's most dynamic and multicultural cities, CUD provides an international academic environment that encourages collaboration, research excellence, and professional growth.