About this role
About Viya:
Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.
As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.
JOB DESCRIPTION
Position : ACADEMY ASSISTANT
Department : GOLF OPERATIONS - ACADEMY
Reports To : HEAD ACADEMY PROFESSIONAL
Supervises : N/A
(Responsible For)
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Purpose and Scope of Position:
(Job Summary)
- To provide a general and efficient support mechanism to the Director of Golf, Head Professional and Academy Professionals. To also be the main administration contact for all Academy related business.
1. Main Duties:
(Job Related Duties)
- Acts as a liaison between Head of Department and Golf Professional Team.
- Ensures all Academy bookings are both checked in and checked out on a daily basis.
- Ensure Academy brochures, Professionals business cards and registration forms are stocked and displayed neatly.
- Keep track of how many lessons have been taken by a member/guest who has a lesson package.
- Coordinate with the Head Golf Professional or Senior Golf Professionals on any event tournament registration and to assist with any Par 3 course tournament work as required.
- Guest Comment cards should be displayed and be available at all times on the Academy Reservations desk.
- Online customer feedback form to be forwarded to each student after the completion of a lesson package.
- To submit the staff schedule/rota to the Golf Office Administrator one month in advance ensuring contracted hours and off day requirements are met.
- Report any grievances or infringements to the Head Professional or Director of Golf Operations.
- Prepare golf operations staff attendance sheets and overtime hours at the end of every month for accounts preparation. Prepare a staff files, and ensure pertinent records of staff are up to date, prepare and submit staff leave forms to personnel.
- To manage desk and academy office efficiently.
- Notifying the management of guest complaints and take a leading role in resolving any issues.
- To be self motivated and motivate other members of staff
- Do filing of all correspondence transacted.
- Take minutes of meetings when required.
- Follow Dubai Golf four steps of service 1. Welcome 2. Understand 3. Deliver 4. Appreciate at all times. And live the motto “Make a Difference Today”.
2. Ancillary Duties :
In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.
Represents the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.
3. Quality Responsibilities :
Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.
4. IT Security Awareness:
- Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl.
- Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.
5. Levels of Authority:
Prepared by: Academy Assistant
Approved by: Head Academy Professional
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POSITION: ACADEMY ASSISTANT
MINIMUM QUALIFICATIONS REQUIRED
SUPPORTIVE SKILLS
College Graduate
Basic Secretarial Skills
2 years golf experience with good command of the English language with excellent communication skills.
Basic Business Writing Skills.
Computer literate (Word, Excel, Powerpoint, Internet).
Basic understanding of golf
Meet and greet people with a friendly and bubbly personality
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Id.No. - ______________________________________
Name – ___________________________________
Signature - _____________________________
Approved by:
_______________________________________
Head Academy Professional
Date: ____________________________
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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.