About this role
To provide patient services including (but not limited to) financial counselling, registration, medical appointment scheduling, billing of services, and customer service counter duties. As a patient support staff member, you are required to ensure that patient information is kept up to date and handled in compliance with the Personal Data Protection Act (PDPA).
MAJOR DUTIES AND RESPONSIBILITIES
(A) Patient Experience and Counter Operations
- Assist in ensuring A&E/clinic readiness to receive patients and visitors. Welcome patients and visitors professionally at all service points.
- Ensure compliance with hospital policies and standard work processes.
- Attend to patient and staff enquiries regarding clinic services, appointments, and billing matters.
- Support accurate billing of A&E/clinic services by ensuring that required information is entered correctly and promptly.
- Maintain a high standard of service delivery through clear and effective communication.
- Assist in managing and responding to feedback from patients and stakeholders. Support the coordination and communication of patient appointments.
(B) GENERAL
- Participate in the implementation of improvements to enhance patient service.
- Participate in ongoing education and training to develop customer service competencies.
- Provide cross-departmental support and assist other departments as and when required.
- Perform any other duties as assigned by the Reporting Officer.
REQUIREMENTS
- Minimum N-Level qualification or higher is preferred.
- Good communication and interpersonal skills.
- Minimum one to two years of working experience will be advantageous.
- Positive, professional, and customer service-oriented attitude.
- Competent computer skills.
- Demonstrates a positive attitude, initiative, and willingness to learn.
- Possesses good interpersonal and communication skills.
- Able to perform rotating shifts (morning and afternoon) and work on weekends and public holidays.