Senior Digital Workplace Engineer_ICT

The Digital Workplace Engineer Senior is a key technical role responsible for the stability, lifecycle, integration and continuous improvement of enterprise productivity solutions across the Windows 11 workplace, with a specific focus on Adobe products, Microsoft 365 Apps and UniCredit-developed or customized productivity tools.
The role operates at the intersection of Windows client engineering, application management, Office customization and enterprise productivity services, ensuring reliable user experiences through advanced troubleshooting, automation, testing and structured lifecycle management.
The position requires strong expertise in Adobe enterprise products, Microsoft Office add-ins, Windows 11, together with the capability to manage both commercial software and internally developed solutions as customized productivity tools.

- Manage the operational lifecycle of enterprise productivity applications, with particular focus on Adobe Acrobat, Adobe Acrobat Reader, Creative Cloud and related Adobe enterprise services.
- Own deployment, configuration, upgrade, patching, licensing, authentication and troubleshooting activities for Adobe solutions in the corporate workplace.
- Support Adobe Admin Console, enterprise identity and SSO-related scenarios, working with Identity, Security, Procurement, application owners and Adobe Enterprise Support.
- Manage and troubleshoot Microsoft 365 Apps for enterprise, especially Word, Excel, PowerPoint and Outlook, including client configuration and application interoperability.
- Manage Office add-ins, COM/VSTO add-ins, VBA macros, templates, trusted locations and customized ribbon components, ensuring compatibility, security and controlled release management.
- Support and evolve UniCredit-developed or customized productivity solutions, including, OfficeAdd and related components.
- Manage dependencies between Office clients, local add-ins, SharePoint-based template repositories, fonts, logos, macros, configuration data and offline or caching components.
- Provide technical ownership for application incidents and major issues, performing deep analysis across Windows, Office, Adobe, identity, network and backend integration layers.
- Develop and maintain PowerShell scripts and automation for installation, configuration, diagnostics, remediation, inventory and operational efficiency.
- Create or maintain enterprise installation logic, application packages and deployment scripts, supporting Intune, Configuration Manager or other approved software distribution platforms.
- Plan and execute functional, compatibility, regression and user acceptance testing for new application versions, , Office releases, add-in changes and security patches.
- Coordinate changes through the relevant release process, ensuring proper risk assessment, implementation planning, rollback procedures and technical documentation.
- Collaborate with internal developers and external suppliers on maintenance, modernization and migration of custom productivity applications and legacy components.
- Monitor service quality and user impact, translating recurring incidents and business feedback into sustainable technical improvements.
- Act as senior technical reference and mentor, transferring knowledge and establishing support procedures and engineering standards

- Several years of experience in Digital Workplace, endpoint engineering, productivity application management or a comparable enterprise role.
- Proven capability to act as senior technical reference in large-scale, regulated and business-critical environments.
- Deep knowledge of Windows 11 client architecture, configuration, registry, services, event logs and application troubleshooting.
- Strong hands-on knowledge of Adobe Acrobat, Acrobat Reader and Adobe enterprise deployment and administration concepts.
- Good knowledge of Adobe Creative Cloud, Adobe Admin Console, enterprise licensing, identity, federation and SSO scenarios.
- Very good knowledge of Microsoft 365 Apps for enterprise, especially Word, Excel, PowerPoint and Outlook.
- Strong experience with Office add-ins, including COM/VSTO add-ins, VBA macros, templates, trusted locations, ribbon customization and add-in lifecycle management.
- Advanced PowerShell scripting for automation, diagnostics, deployment and remediation.
- Experience managing internally developed or highly customized Windows applications, including source-to-release coordination and third-level support.
- Understanding of C#, .NET, JavaScript, VB.NET or VBA sufficient to analyze customizations and collaborate effectively with development teams.
- Knowledge of Microsoft SharePoint integrations, document libraries and template repositories used by Office-based solutions.
- Experience with enterprise software packaging, deployment, testing and release processes; familiarity with Microsoft Intune and Configuration Manager is preferred.
- Good knowledge of PDF workflows, printing technologies and Office-to-PDF integration.
- Strong understanding of enterprise IT security principles, including application control, macro security, code signing and least privilege.
- Excellent analytical, troubleshooting and root cause analysis capabilities across multiple technical layers.
- High sense of ownership, proactive mindset and ability to operate effectively in complex and high-pressure situations.
- Strong communication and collaboration skills, with fluent written and spoken English; German is considered an advantage.
- Experience with think-cell or comparable Office productivity extensions.
- Knowledge of MSIX/MSI packaging, application compatibility analysis and controlled enterprise rollout patterns.
- Experience in application modernization, SharePoint migration and replacement of legacy Office customization frameworks.
- Familiarity with ServiceNow-based incident, change and release processes.
- Experience coordinating technical activities with software vendors and managed service providers

- #MakeInnovationHappen : Chance to make an impact in terms of transformation
- #UnlockYourPotential : Join a young and stimulating environment
- #ComeAsYouAre : Working within a global team
- #UnlockYourPotential : Play a role of autonomy with high visibility and exposure
- #BalanceLifeAndCareer : Flexible working hours & working hybrid;
- A professional but still friendly work environment ;
- #EnjoyTheBest: Access to our Benefits platform with a dedicated budget that you will be able to use, in order to choose the most suitable benefits for you;
- Healthcare insurance ;
- Holidays accorded based on your working experience (21 up to 25 days);
- Career in a leading international banking group , build on the diversity of its strong local roots;
- Dynamic and multinational environment, full of growing opportunities .

UniCredit is a pan-European leading commercial bank providing best-in-class solutions and services across Italy, Germany, Austria, and Central and Eastern Europe. Our Vision is to be the Bank for Europe's Future. Our Purpose is to Empower Communities to Progress, delivering the best-in-class products and services for all stakeholders, unleashing the potential of our people and our clients across Europe. We serve over 20 million clients, supported by three Group product factories — Corporate, Individual and Payment Solutions — that ensure best-in-class expertise and scalable solutions across all markets. Our integrated model combines local proximity, deep client understanding and Group-wide capabilities, enabling seamless service and outstanding client experience. Digitalisation, operational excellence and a strong commitment to ESG principles underpin our journey, helping us deliver sustainable long-term value for clients, communities, employees and shareholders. Our shared Culture unites our people across all countries, empowering teamwork, driven execution and ambition through Ownership, Integrity and Caring.