Assistant Housekeeping Manager

Your Journey Starts Here.

This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.

Compensation

- A fixed monthly salary of AED 3,600 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With
Precision.

You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.

- A minimum of 3 years of
Managerial Experience in a Luxury Hotel environment in the UAE.
- High School Diploma or equivalent Qualification, with a preference
for additional certifications or training in Hospitality Management or
Housekeeping Expertise.
- Knowledge and experience with Forbes and Leading Quality Assurance
(LQA) Standards is advantageous.
- Computer literacy, with a
mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge
of Hotel PMS, specifically Opera.
- Strong understanding of
Industry Regulations is beneficial.
- A Proactive Nature, coupled
with a meticulous Eye for Detail, ensuring every aspect of the Operation is
curated to perfection.
- Excellent
communication and interpersonal skills, leveraging strong verbal and written
skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
- Next-Level Organisational and
Supervisory skills, effectively leading and inspiring the FIVE Tribe to New
Heights.
- Find creative solutions and take
ownership of all duties and tasks assigned, while ensuring an unparalleled
Journey at FIVE.
- Skills in Improving Customer
Satisfaction and Driving Profitability, showcasing a commitment to
Industry-Leading Standards.
- ‘FIVE-Styled’
Visionary thinking by finding
creative solutions, while taking Ownership for all duties and tasks assigned.
- Impeccable communication
skills, both verbal and written, with fluency in English. Additional languages
are a Plus.
- A hands-on attitude, fuelled
by a ‘Can-Do!’ Spirit.
- Oversees the Administration and
Management of FIVE’s award-winning Housekeeping Operations with a ‘FIVE-Styled’
Approach.
- Ensures the Highest Level of Guest
Service through the application of FIVE’s Standard Operating Policies,
delivering sensational Experiences that Exceed Expectations.
- Manages the Housekeeping Operations with
a next-level Approach, supporting the Housekeeping Manager through facilitating
Guest Interactions, handling and resolving complaints, and upholding
industry-leading Cleanliness Standards.
- Audits and Trains the Housekeeping Team
meticulously on Cleaning and Hygiene standards, fostering a ‘FIVE-Star’
environment.
- Acts as a liaison to Coordinate the
Efforts of Housekeeping, Engineering, Front Office, and Laundry to foster
cohesive Teamwork.
- Documents and resolves issues swiftly in
collaboration with the Front Desk to uncover any Discrepancies.
- Provides the Highest Quality of Service
to Guests at all times, anticipating and exceeding Guest Expectations by
Setting the Gold Standard in the industry.
- Inspects Guest rooms, public areas,
pool, etc. after thoroughly being cleaned by the Housekeeper to uphold FIVE’s
Standards of Cleanliness.
- Runs sold room Reports, verifies room
status, determines discrepant rooms, prioritises room cleaning, and Updates the
status of departing Guests’ rooms seamlessly, fostering efficient Communication
across Departments.
- Prepares, distributes, and Communicates
Changes in Room Assignments with a sensational Attitude.
- Communicates issues to the next shift
with Enthusiasm and completes any Required Paperwork with a remarkable
Attention to Detail.
- Assists Management in hiring, training,
scheduling, evaluating, counseling, and disciplining other ‘FIVERs’, while
motivating and coaching the FIVE Tribe towards boundary-breaking Success.
- Follows FIVE’s Safety and Security
Policies and Procedures, Reporting any maintenance problems, safety hazards,
accidents, or injuries immediately.
- Completes all required Safety Training
and Certifications with a ‘Can-Do!’ attitude.
- Maintains a top-notch Personal
Appearance and clean Uniform, ensuring a Professional and Insta-Perfect Look.
- Maintains the Confidentiality of
Proprietary Information and protects Company Assets with utmost Dedication.
- Assists Management in maintaining the
financial expenses every month, providing valuable Insights to increase Profit.
- Conducts Monthly Inventories with
‘FIVE-Styled’ Precision.
- Embraces being a
great Team Player and a Motivator, elevating the ‘Vibe at FIVE’ to new heights.

What Success Looks Like

Be Part of an Organisation That
Recognises Delivery and Rewards Growth.

You'll
be part of a global, fast-growing business operating across some of the most
distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real
development and where consistent delivery is recognised across every function,
brand, and territory.

You Connect

You recognise how your work affects the
wider team, the guest, and the business, and you act accordingly.

You
Represent the Brand

In
every interaction, whether with a guest, a colleague, or a partner, you
conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what
falls within your remit, and you see it through to completion with minimal
oversight.

You Deliver

Your
work is accurate, timely, and consistently meets the standard expected, while
understanding how it connects to the wider business, team output and
commercial results.

You Grow

You receive feedback constructively,
develop your capabilities with intent, and approach every challenge as an
opportunity to improve.

Ready to Join the Tribe?

If You Want to Play at the Highest
Level, We’d Like to Hear from You.

If you're inspired by high-performance environments,
energised by possibility, and driven to deliver work that truly stands out -
write to us with your CV and a brief introduction to the contact below.
Apply: https://careers.fivehotelsandresorts.com/jobs/Careers