About this role
We are looking for a Visitor Experience Facilitator in Rome, Italy.
The Europa Experience Centre in Rome Italy, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a 360° cinema that showcases Europe's journey and its future, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.
You will:
- Act as the main contact for the European Parliament on all matters related to the service contract;
- Prepare and send monthly staff schedules at least 20 days in advance;
- Prepare and submit monthly activity reports;
- Confirm staffing for special events within 3 working days of a request;
- Oversee the staffing of the Centre's team and ensure that service levels are met;
- Work closely with the on-site coordinators on scheduling, reporting and any issues that arise.
Requirements:
- University degree;
- Relevant professional experience in communication, public relations or staffing;
- Fluent English and Italian language;
- Strong organisational skills and reliability with deadlines;
- Availability to be reachable during the Centre's opening hours: Monday–Friday 9:00–19:00, Saturday 10:00–18:00, Sunday 14:00–18:00;
- Experience managing service contracts with EU institutions or other public bodies is an advantage;
- Knowledge of the EU and its institutions is an advantage;
- Knowledge of other EU languages is an advantage.
We offer:
- A key role in an innovative venue dedicated to education and engagement with Europe;
- Flexible location: daily presence on site is not required;
- A modern work environment and friendly colleagues.
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