Workplace Service Desk Analyst

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Workplace Service Desk Analyst – Your future position?

As a Workplace Service Desk Analyst, you will provide first-level IT support to users across the UK, Netherlands, and AME region. You will manage incidents and service requests, support workplace technologies, and contribute to IT projects and service improvements. You will report to the Workplace Service Desk Manager UK, NL & AME. Sounds interesting? It could well be your perfect opportunity if you enjoy troubleshooting technical issues and supporting end users in a dynamic international environment. In this exciting role, your responsibilities will include:

Technical Support

- Provide first-level support for incidents and service requests across applications, systems, and hardware.
- Troubleshoot issues related to Windows devices, Microsoft 365 applications, and workplace technologies.
- Build and configure workstations according to company standards.
- Support onboarding activities, including IT equipment setup and basic user training.
- Participate in local IT projects, equipment rollouts, and technology deployments.
- Escalate complex issues to the appropriate support teams.

Service Management

- Create and manage tickets in ServiceNow (AskMe).
- Monitor ticket progress and coordinate with resolver groups to ensure timely resolution.
- Maintain accurate ticket documentation and updates.
- Manage IT assets and maintain Configuration Management Database (CMDB) records.
- Support day-to-day Service Desk activities including calls, chats, emails, and walk-ins.
- Stay informed of IT changes, planned maintenance, and service outages.

You? Are you someone who wants to shape your world? Then join us and improve your world. Your professional profile includes:

- University degree in Information Technology or equivalent experience.
- 2+ years of experience in an IT Service Desk or End User Support environment.
- Experience working with IT ticketing systems, preferably ServiceNow.
- Good knowledge of Windows 11 and Microsoft 365 applications.
- Knowledge of Microsoft Teams, SharePoint, and OneDrive.
- Experience supporting PCs, printers, scanners, and mobile devices.
- Knowledge of Intune and Azure is an advantage.
- Excellent oral and written proficiency in English.

Our benefits

Competitive compensation and benefits package.

Annual performance bonus. Medical and life insurance coverage.

Learning and development opportunities.

Exposure to regional and cross-functional teams.

Career growth opportunities within a global organization.

#LI-Onsite

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone — regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.