About this role
## Career Category
Operations
##
Job Description
Amgen India (AIN)
Gateway is Amgen’s executive reporting platform and the Gateway team plays a pivotal role in enabling consistent, trusted commercial performance data and insights across the organization. This role is part of Amgen's growing analytics capability and works closely with Gateway and US-based Commercial, within Global Customer Capabilities Innovation function to translate business needs into durable data and platform solutions.
As our Senior Associate Gateway, you will be a key contributor to the Gateway operating model, reporting to an assigned BAI AIN manager and working in a dotted-line partnership with the Gateway team. You will independently manage the coordination, validation, documentation, and rollout of changes that keep Gateway and related commercial-data products accurate, current, and useful to brand teams.
Live | What you will do
1. Executive Reporting – KPI and Data Requirements
- Partner with Analytics, Insights, Media, V&A, and other Commercial and Non-Commercial Function stakeholders to propose and finalize KPI design and data requirements for assigned brands and portfolios.
- Maintain cross-portfolio consistency in KPI definitions, source logic, business rules, and data caveats so stakeholders can rely on comparable Executive Reporting outputs.
2. Enhancement Delivery and Validation
- Coordinate Reporting enhancements with vendors and internal data and technology teams, translate requirements into clear delivery plans, manage dependencies and timelines, and communicate progress and risks to stakeholders.
- Perform validation after enhancements are completed, facilitate Analytics and source-team Business UAT sign-off, and ensure approved changes are ready for production rollout.
3. Operational Readiness and Documentation
- Roll out approved changes using disciplined change-management practices and maintain complete, current documentation of KPI definitions, methods, requirements, decisions, and process changes.
- Support knowledge transfer across the India, Portugal and US teams, creating clear handoffs that enable consistent use, maintenance, and interpretation of Reporting capabilities.
4. Platform Quality and Weekly Refreshes
- Validate weekly Reporting platform refreshes against Analytics/Business reports and expected business outputs, identifying data-quality issues, deviations, and emerging risks promptly.
- Coordinate investigation and resolution with internal Business Analytics, Data, Technology and other source teams; document root causes, decisions, and corrective actions to improve reliability and reproducibility.
5. Brand Integration and Team Culture
- Actively participate in assigned brand Business cross-functional meetings to stay current on strategy and operational changes that may affect Reporting, including field-force changes, Primary Market Research and Insights metric-frequency updates, and evolving business processes.
- Translate business changes into clear Reporting impacts, requirements, and stakeholder actions while bringing an objective, data-driven perspective to discussions.
- Apply SQL, Excel, Python, Tableau, and cloud data services to support analysis, validation, automation, and productization that reduce manual effort and speed delivery.
- Ensure all work adheres to applicable legal, regulatory, and compliance SOPs, and embody curiosity, accountability, inclusion, and continuous improvement across the teams.
Thrive | What you can expect
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
Basic Qualifications
- Bachelor's degree with 3-6 years or Master's degree with 2-4 years of experience in commercial analytics, sales and marketing operations, data enablement, or related analytics and project-delivery roles.
- Strong SQL, Excel, and Python skills, with working knowledge of Tableau and cloud data services such as AWS and Databricks; able to perform data validation, analysis, and automation with accuracy and rigor.
- Demonstrated cross-functional collaboration and project-management experience, including stakeholder management, requirements definition, timeline coordination, UAT support, and documentation.
Preferred Qualifications
- Experience working with US commercial pharma data sources, commercial KPIs, and the strengths and limitations of different analytical approaches
- Demonstrated ownership of operational delivery across technical and business teams, with the ability to manage multiple priorities and develop practical contingencies
- Experience with data-quality management, platform or product enhancement delivery, and production reporting, dashboarding, or data-pipeline validation.
- Strong oral and written communication skills, with the ability to convey clear, concise narratives, decisions, risks, and next steps to diverse stakeholders
- Comfort working in an evolving environment that requires independent problem solving, structured coordination, knowledge transfer, and a continuous-improvement mindset
- Strong oral, written communication skills with ability to convey a compelling, concise narrative
.