About this role
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Oversee supervisor’s and Public Safety officer's daily activities. Manage and conduct investigations, ensure posts are covered, assure the hospital building is inspected regularly and work a Public Safety officer’s shift daily. Oversee the implementation of department policies and procedures and assures these documents are accessible to staff. Acts as a liaison with local community and organizations capable of providing protection and mutual support including fire, police, rescue services and other Beth Israel Lahey Health partners. Participate in administrative staff meetings, patient experience initiatives and other special projects as assigned.
Job Description:
ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):
- Management of Supervisors and Staff: Oversees the day-to-day functions of Public Safety Supervisors, Lead Officers, Public Safety Dispatchers, and Public Safety Officers including but not limited to the protection of all patients, colleagues, and visitors within the facilities. Make sure that all assignments are completed in a timely fashion. Makes decisions, solves problems, and provides effective solutions to conflicts, to provide efficient service.
- Compliance: Ensures that policies, procedures, quality assurance, and customer service standards are followed. Participate in the development and implementation as well as the monitoring of all department policies, procedures, technical guidelines, and quality assurance standards. Ensures quality performance, customer satisfaction, and adherence to the requirements of regulatory agencies.
- Human Resources: Responsible for maintaining adequate staffing levels, interviewing, and employee relations. Responsible for the completion of staff Performance Appraisals, Competence Assessments, Compliance, and Mandatory Education. Counsels and disciplines assigned staff as needed, preparing proper supporting documentation and recommending changes in personnel status.
- Staff Training & Education: Identifies the training needs of staff and ensures the delivery of mandatory certifications and in-service training programs. Coordinates department onboarding, orientation, and training.
- Fiscal Accountability: Recommends departmental budgets. Evaluate equipment and make recommendations for capital expenditures. Operates within the allocated funds.
- Interaction with Department Supervisors: Responsible for ongoing interaction with department managers and supervisors concerning their requests for services provided by the Public Safety department.
- Communication: Conducts ongoing monthly staff meetings, keeping the staff up to date as to the information pertinent to their job functions. Acts as a resource for all department managers, supervisors, etc. with questions or concerns related to the security of their areas. Inform the Director of any concerns regarding staffing, employee relations, scheduling, inter-departmental issues (i.e.; Nursing, ORs, etc.), or anything else involving security or colleague safety concerns.
- Customer Service: Responsible for ongoing interaction with department managers and supervisors as well as patients and visitors concerning security issues relevant to their areas and overall patient experience. Maintains positive posture, politeness, and respectful communication with patients, families, visitors, and other employees as indicated by the Director’s observations.
- Accountability: Exercises independent judgment and demonstrates leadership skills necessary for efficient and effective operation of the Public Safety department. Holds all reports accountable to all organizational and departmental standards of performance. Capable of assuming a formal leadership role in the absence of the Director.
- Documentation: Reviews all applicable Safety Reports and daily activity logs daily and takes the appropriate follow-up actions. Completes and submits all annual and ad-hoc Security risk assessments and quarterly/annual reports. Provides daily high-level departmental report to the Director.
- Time Management: Ensures all Public Safety personnel effectively utilize Outlook Email and Outlook Calendar. Ensures on-duty Public Safety personnel create, modify, and adapt detailed shift plans with clearly communicated priorities.
- Productivity: Carries out routine quality inspections to ensure all duties are being performed by all Public Safety personnel on all shifts, including but not limited to patrols, door checks, work order requests, lock-ups / unlocks, policy enforcement, identification badge production, fire prevention rounds, posted details, Lost & Found, etc.
- Scheduling: Coordinates and monitors all scheduling activities, ensuring the creation and posting of a fair, balanced, and equitable work schedule for all Public Safety personnel.
- Makes decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
- Addresses problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
- Sets goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
- Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes). Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.
- Directs and supports employees’ daily work activities. Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance evaluation.
- Perform all other duties as needed or directed to meet the needs of the department.
QUALIFICATIONS:
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web based applications. May produce complex documents, perform analysis and maintain databases.
- Ability to communicate clearly and effectively in written English with internal and external customers.
- Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Ability to act as a team leader for small projects or work group(s), creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
- Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
PREFERRED EDUCATION:
- Required: High School graduate or equivalent
- Preferred: Associate’s degree
MINIMUM EXPERIENCE:
- 5 – 8 years minimum level of work-related experience required to perform the responsibilities of this job effectively.
- 3 – 5 years supervisory/management experience required to perform the responsibilities of this job effectively.
OTHER REQUIREMENTS:
- Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
- A current valid driver’s license is required.
- Ability to pass and maintain certification in CPR and First Aide.
- Certified Healthcare Protection Administrator (CHPA) within one year of hire.
Pay Range:
$84,000.00 USD - $113,000.00 USD
The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.