Shuttle Driver/Shuttle Assistant

Position: Shuttle Driver/Shuttle Assistant

Department: Parks and Recreation

Reports to: Assistant Parks and Recreation Director

Status: Part-time hourly

Hours: Approximately 4-20 hours per week

Summary

The Shuttle Driver/Assistant works as part of a team to provide safe, reliable, and courteous transportation

services to senior citizens and individuals with disabilities within the City of Collinsville.

Employees will rotate between responsibilities as needed and may be assigned as the Shuttle Driver or Shuttle Assistant, depending on the scheduled shift. Employees must be comfortable performing all aspects of shuttle operations, including driving, assisting passengers, coordinating routes, communicating with dispatch, and maintaining accurate transportation records.

This position requires patience, dependability, flexibility, strong communication skills, and a customer-service-oriented attitude. Employees will regularly interact with individuals who may require additional assistance, accommodation, and understanding.

Essential Job Duties

- Safely operate the City shuttle along assigned and varying routes within Collinsville city limits when assigned as the Driver.

- Assist passengers safely entering and exiting vehicles, including individuals requiring wheelchair lift assistance or additional accommodations.

- Assist passengers with loading and unloading groceries, packages, personal belongings, and other permitted items.

- Operate the wheelchair lift and assist with proper passenger securement as trained.

- Perform dispatcher duties when assigned, including coordinating daily transportation schedules, communicating pickup information, assisting with route coordination, and relaying information between drivers, passengers, and front desk staff.

- Maintain accurate and complete transportation logs, trip information, and other required documentation.

- Maintain communication with dispatch, front desk staff, coworkers, and supervisors using City-provided cell phones and communication equipment.

- Monitor pickup schedules and communicate delays, missed pickups, service disruptions, passenger concerns, or other issues to the supervisor.

- Inspect the shuttle vehicle for safety, cleanliness, and proper mechanical operation before and afteruse.

- Coordinate vehicle fueling and maintain accurate fueling records.

- Report vehicle damage, maintenance concerns, safety issues, or other deficiencies to the supervisor.

- Maintain knowledge of emergency response procedures and follow established safety protocols.

- Maintain a clean, organized, and welcoming shuttle environment.

- Provide friendly, professional, and courteous customer service to all passengers.

- Work cooperatively with assigned coworkers to ensure safe and efficient daily operations.

- Consistently enforce City and Senior Shuttle rules, policies, and procedures to ensure passenger and staff safety and maintain a safe and respectful environment for all passengers and staff.

- Address rule violations or inappropriate behavior professionally and communicate ongoing concerns or incidents to the supervisor.

- Perform other related duties as assigned.

Work Schedule and Availability

- Approximately 4-20 hours per week, depending on scheduling and operational needs.

- Shifts generally range from 4-8 hours per day.

- Weekday availability only.

- The shuttle operates with two employees on each transportation shift: one Driver and one Assistant.

Employees may be scheduled for morning shifts, afternoon shifts, or both, with potential opportunities to work double shifts.

- Assignments, weekly schedules, and hours may vary from one shift to the next.

- Flexibility and availability to work different shifts and positions are important.

This position is best suited for someone who is flexible and comfortable with an inconsistent, changing schedule.

Minimum Qualifications

- Must possess a valid Illinois Class D Driver's license with J05 restriction and meet applicable City driving requirements.

- Ability to communicate effectively and professionally with passengers, coworkers, and supervisors.

- Ability to follow written and verbal instructions.

- Ability to work independently while also functioning as part of a small team.

- Clear driving record, free of recent major traffic convictions.

Physical Requirements

- Ability to sit for extended periods while operating or riding in the shuttle

- Ability to walk, stand, sit and perform a variety of physical activities throughout the workday

- Ability to lift and carry a minimum 25 pounds

- Ability to bend to the floor, reach overhead, grasp, stoop, and crouch

- Ability to hear and see sufficiently to safely perform job responsibilities

- Ability to assist with wheelchair lift operation and passenger securement

- Ability to speak clearly and communicate effectively

- Ability to work and safely drive in various weather conditions

- Ability to demonstrate adequate coordination and judgment when operating the vehicle and assisting passengers

- Ability to pass physical and drug testing

Mental Requirements

- Ability to demonstrate exceptional punctuality, dependability, and attendance

- Ability to maintain a positive, professional attitude and appearance

- Ability to think clearly, remain calm, and respond appropriately during emergencies or unexpected situations

- Ability to demonstrate mature judgment, ethical behavior, critical thinking, and problem-solving skills

- Ability to read, write and maintain accurate, organized, and legible records and documentation

- Ability to multitask, work with limited supervision, and manage changing schedules and priorities

- Ability to communicate effectively, resolve conflicts fairly and professionally, and interact positively with senior citizens and individuals with disabilities

- Ability to work cooperatively as part of a small team

- Ability to use City-provided technology, including smart phones and communication equipment

- Ability to recognize and report safety concerns, unusual situations, and passenger needs

- Ability to consistently enforce rules and policies while maintaining patience, professionalism, and positive customer service