About this role
Job Description
The successful candidate will join the Airport Operations (Development, Procedures & Performance) Department, within the Customer Services & Operations Division.
Key Responsibilities:
- Review, develop and implement ground services procedures to:
Adhere to regulatory requirements
- Improve ground efficiency and customer service
- Maintain the operational manuals to ensure compliance with the requirement of the Air Navigation Order, IATA Operational Safety Audit (IOSA) and Star Alliance Core Values.
- Provide input / advice on ground services procedures in various situations, such as:
Enquiries from stations and other departments on passenger handling
- Monitor and Improve Network's On-Time-Performance (OTP), Ground CSAT and Stations' Performance.
- Custodian of Minimum Ground Time (MGT) framework
Requirements
- Bachelor's degree in any discipline
- Experience in airport and airline operations preferred
- Good writing skills
- Ability to grasp concepts and situations quickly
- Logical thinking with the ability to carry out scenario planning
- Attention to detail
- Good interpersonal and communication skills
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.