Supervisor, Sales Account Management

About the Role

The Supervisor, Customer Account Management is responsible for coordinating sales performance, profitability, and in-store execution for assigned customers through structured joint business plans.

This role is integral to DKSH's Sales function, ensuring customer strategies are translated into measurable results while fostering strong, collaborative client partnerships.

What You Will Deliver

• Support the management of day-to-day operating expenditures against budgets to ensure efficient and responsible use of resources

• Execute local go-to-market strategies, sales strategies, and customer-specific strategies to drive achievement of assigned goals

• Track team progress against key performance indicators (KPIs) and customer plans, ensuring timely course correction where needed

• Provide timely feedback to team members on the execution of action plans and development areas

• Understand customer values, strategies, and policies through networking across customers' organizations to identify and unlock business opportunities

• Coordinate and assist in conducting annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins

• Work closely with the Marketing function on promotional activities and with merchandising and sales teams for timely promotion updates

• Coordinate and evaluate the effectiveness of trade programs and recommend opportunities for improvement to leadership

• Prepare reports for assigned customers, track and highlight unusual increases or decreases in customer demand, and evaluate improvement opportunities to enhance customer service and business efficiency

• Maintain and develop relationships across all functions and levels within assigned customer responsibility, working closely with cross-functional teams including Trade Marketing, Retail, and Supply Chain Management to ensure efficient and effective execution

• Guide the team to ensure effective delivery of team goals, providing direction and support across day-to-day operations

• Drive learning and development within the team in the areas of Customer Account Management and DKSH leadership behaviors to achieve function objectives

• Champion continuous self-development in Customer Account Management practices as part of an ongoing commitment to professional growth

• Administrative duties and coordination tasks as required

What You Bring

• Minimum 2 to 3 years of experience in a similar role

• Advanced knowledge and understanding of the industry, market landscape, competitors, and customers

• Sound selling skills and proven key account management experience within the fast-moving consumer goods (FMCG) sector

• General understanding of all aspects of supplier and customer relationship management, including supply chain, field marketing, and branding

• Strong negotiation and communication skills with the ability to influence stakeholders at multiple levels

• Fluency in the local language and ideally in English, both written and spoken

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