Asst Manager (IMH), Clinical Governance & Quality

Position: Senior Executive / Asst Manager

Department: Clinical Governance & Quality

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Job Description:

We are seeking an experienced healthcare professional to join our Clinical Governance & Quality department as Assistant Manager. The successful candidate will support a broad range of clinical governance, medico-legal, and compliance functions, playing an important role in maintaining the quality and integrity of the department's operations.

Job Responsibilities:

- Medico-Legal Support

- Provide support to medico-legal related work, including gathering case information, notifying insurers, and liaising with internal and external stakeholders.

- Clinical Governance & Committee Support

- Provide secretariat support for key committees, including Senior Doctors meetings and Clinical Process Review Committee.

- Oversee the full suite of activities relating to Medical Officer Posting Exercise (MOPEX), including doctors' orientation and SMC supervision processes.

- Coordinate eLEARN orientation for doctors, including the administration of the system and tracking of completion of orientation.

- Medical Board Work Instructions (WI)

- Oversee the maintenance of accurate and up-to-date clinical governance information and policies on the Intranet, including the drafting and updating of Work Instructions (WIs).

- Serve as Document Controller for Medical Board policies, including uploading WIs to the document repository and maintaining records of document revisions and changes.

- Liaise with department staff and process owners to ensure WIs are reviewed and updated regularly and within hospital-stipulated timelines.

4. Regulatory Compliance & Accreditation

- Support department work related to hospital accreditation and audits including JCI accreditation and MOH hospital licensing).

- General/Other Duties as Assigned

- Support the administration of the department’s Intranet, Teams and SharePoint folders, ensuring appropriate access controls and regular review to remove outdated or unnecessary documents.

- Perform other duties as assigned by the Assistant Chairman, Medical Board (Clinical Quality & Value) and the Assistant Director of CGQ.

- Preferably with some years of experience handling Medico-Legal matters in a hospital or institution setting.

Requirements:

Competency

- Proficient in Microsoft Office

- Able to communicate effectively at all levels with good interpersonal skills.

- Strong analytical, problem-solving, and decision-making abilities.

- Possess a good command of the English Language, both written and spoken.

- Ability to work independently and coordinating with diverse stakeholders

Educational and Professional Requirements

- Minimum Diploma or GCE ‘A’ Levels with at least 8 years of related experience, preferably in the Healthcare setting

- Prior exposure to clinical governance and/or medical affairs functions, licensing/audit activities and hospital accreditation processes (e.g., JCI) is highly desirable.

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.