Programme Manager, Digital Innovation Office

NHG Vision: Adding years of healthy life

CHI Mission: Driving innovation for systems change

The Centre for Healthcare Innovation (CHI) is committed to catalysing and driving innovation for systems change in healthcare, thereby adding years of healthy life. Built on the foundation of co-learning and collaboration, CHI’s core is in facilitating innovation through its suite of platforms and programmes. CHI has built a dynamic network of local and international partners who are dedicated to fostering innovation, creating thought leadership, co-building initiatives to inculcate and embed a culture of innovation within healthcare. We spearhead innovation by driving the adoption of the CHI Innovation Cycle, care and process redesign and in the use of technology. CHI leads transformation at the care, systems and ecosystem levels to achieve better health and healthcare.

About the Digital Innovation Office (DIO)

The Digital Innovation Office (DIO) under the Centre for Healthcare Innovation (CHI) drives NHG Health’s digital transformation across three key platforms: Digital Hospital, Digital Community, and Health Empowered by AI Launchpad (HEAL).

DIO’s mission is to enable transformation and deliver impact by supporting institution-led platforms that advance workforce and care transformation. Through collaborative programmes and partnerships, DIO serves as a catalyst for AI adoption at scale and digital innovation across hospitals and community care.

JOB SUMMARY

Reporting to the Assistant Director, Digital Innovation Studio (DIS), the role drives early-stage innovation projects towards intended outcomes, shaping strategies that can help progress projects across proof-of-concept, proof-of-value and towards implementation. With a firm grasp of project progress and needs, the role identifies pathways to overcome challenges, prepares projects early for subsequent stages, and works closely with stakeholders to align innovation services and support. As the front door for digital innovation projects, the role guides teams through the innovation journey and the steps required to maximise their prospects for successful implementation.

MAIN DUTIES AND RESPONSIBILITIES

1. Digital Innovation Studio (DIS) Programme Management

- Serve as Programme Manager for Digital Innovation Studio providing programme coordination and operational oversight. Responsible for translating technical strategies into actionable implementation plans, managing project pipelines, monitoring deliverables, and ensuring alignment with DIO objectives. In charge of KPI tracking and reporting for DIS portfolio.

- Act as primary liaison between technical teams and business stakeholders. Work closely with cross-institution project teams and innovation offices for priority projects and ensure alignment of outcomes.

2. Business Case Analysis

- Develop business cases for projects by translating identified problems into quantifiable opportunities for patient, operational or system-level improvement. Define scenarios, baselines and potential benefits to assess project value and identify trackable metrices that support decisions on further investment and progression.

3. Digital Sandbox Partnership Development

- Manage and grow strategic partnerships with sandbox technology providers such as Amazon Web Services and Microsoft to provide best-in-class tools and capabilities for prototyping, while ensuring alignment between partnership objectives and DIO’s evolving technology needs.

- Coordinate technical workshops with technology partners to equip colleagues with the practical technical knowledge and capabilities needed to undertake prototyping work.

4. Administrative support

- Support DIS in secretariat or administrative work where needed.

- Support DIO and the wider CHI for events and other initiatives.

JOB REQUIREMENTS

(A) EDUCATION, TRAINING AND EXPERIENCE

Required Qualifications

- Bachelor’s degree in Computer Science, Engineering, Innovation Management, Business, or a related discipline.

- 5–10 years of relevant experience managing multiple projects, products or innovation initiatives, preferably within a technology or digital environment.

- Proven experience in building and managing relationships with diverse internal and external stakeholders, including partners and collaborators.

- Demonstrated experience in business case development and analysis, including assessing potential benefits, defining measurable outcomes and supporting investment or project progression decisions.

- Strong ability to communicate and present complex or technical concepts clearly to both technical and non-technical audiences.

- Experience working effectively in multidisciplinary and agile teams, bringing together business, operational and technical perspectives.

Desired Skills

- Passion for healthcare, with a strong interest in improving patient outcomes, care delivery and healthcare systems through innovation.

- Curious and adaptable, with the ability to learn quickly, navigate ambiguity and explore new technologies and approaches to solve problems.

- Collaborative and stakeholder-oriented, with strong interpersonal skills and the ability to build trust and work effectively across multidisciplinary teams.

(B) PROFESSIONAL LICENCE

- Nil