Sr Service Admin & Dispatch Specialist

Overview

At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.

We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.  
 
We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.

At QIAGEN, every day is an opportunity to make a real-life impact.

Join us, grow with us, and together, let's shape the future of biological discovery.

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About the opportunity

Join QIAGEN as a Senior Service Administration & Dispatch Specialist and support the effective delivery of field service activities. In this role, you will coordinate engineer schedules, customer visits, preventive maintenance, service work orders, spare-parts delivery, and billing preparation. This is an excellent opportunity for an organized service professional who enjoys managing multiple priorities and working closely with customers and internal teams. The position is full-time, follows an 8:00 AM to 5:00 PM schedule, and may provide support for additional countries.

Your tasks include

- Coordinating Field Service Engineer schedules, dispatch activities, and customer visits.
- Managing preventive maintenance schedules and following up on open or overdue activities.
- Monitoring service work orders and supporting their timely completion and closure.
- Reviewing service documentation for accuracy and completeness.
- Preparing service activities for billing and supporting invoice processing.
- Coordinating spare-parts delivery and related administrative requirements.
- Communicating with customers and internal teams to resolve service-related concerns.

Your profile

- Experience in field service administration, dispatch, service coordination, or customer service.
- Strong planning, coordination, and organizational skills.
- Excellent attention to detail when reviewing service records and documentation.
- Ability to manage multiple service cases and competing priorities.
- Strong communication, follow-up, and problem-solving skills.
- Experience with SAP and Salesforce is preferred, although candidates with experience using other relevant business systems are also welcome.
- Willingness to work fully onsite during the first six months, followed by a hybrid arrangement of three onsite days and two work-from-home days.

What we offer

- Bonus/Commission

- Local benefits

- Referral Program

- Volunteer Day

- Internal Academy ( QIALearn )

- Employee Assistance Program

- Hybrid work (conditional to your role)

Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.