Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a proactive and detail-oriented Senior Associate to join our Customer Operations team.

In this role, you will be responsible for owning customer activities from start to finish, resolving complex inquiries, and ensuring high-quality, timely execution across all deliverables.

You will join a dynamic, collaborative team dedicated to delivering an exceptional customer experience while continually identifying opportunities to optimize day-to-day processes.

What You’ll Do

In this role, you will:

- Manage and Deliver Customer Activities: Own assigned customer workflows from initiation through completion, resolving complex issues independently and delivering accurate, timely outputs that elevate the overall customer experience.
- Collaborate and Support Team Success: Partner closely with internal departments, external customers, and fellow team members to navigate challenging situations, share best practices, and maintain seamless operational alignment.
- Ensure Operational Standards and Continuous Improvement: Maintain strict adherence to organizational quality and performance standards while proactively identifying process gaps and implementing practical efficiency improvements.

What You’ll Bring

The ideal candidate will have:

- Professional experience managing customer-facing operations, workflow coordination, or service delivery.
- Strong knowledge of customer experience best practices, case resolution techniques, and workflow optimization methods.
- Proven ability in independent problem-solving, sound decision-making, and proactive communication with cross-functional partners.
- A high school diploma or equivalent (a Bachelor's degree or relevant professional certifications in business administration or customer relations is preferred).

Category: Customer Support