About this role
Job Description – Banking Chat Executive
Location: Mumbai (WFO)
Account: Nationwide
Customer Service Executive – Asynchronous Chat
BGV clearance
Job Purpose
- Handle customer queries through asynchronous chat.
- Provide accurate, timely, and professional responses.
- Deliver excellent customer service and meet business targets.
Key Responsibilities
- Respond to customer queries through chat.
- Manage multiple chats efficiently.
- Follow banking policies and procedures.
- Ensure proper customer authentication.
- Take ownership of customer issues.
- Provide clear and complete information.
- Identify and support vulnerable and complaint customers.
- Escalate complex queries when required.
- Maintain quality and compliance standards.
- Achieve CSAT, productivity, and response time targets.
Skills Required
- Good written and verbal English.
- Strong customer service skills.
- Good typing and computer skills.
- Ability to manage multiple chats.
- Good problem-solving skills.
- Willingness to work in rotational shifts.(24/7)
Qualification & Experience
- Graduate in any discipline.
- Freshers and experienced candidates can apply.
- Banking or chat support experience is preferred.