About this role
SUMMARY / INTRODUCTION
The Teller delivers accurate, secure, and efficient cash-counter services while ensuring a positive customer experience. The role supports branch performance through accurate transaction processing, timely service, and high customer-service standards. It also contributes to regulatory compliance, operational controls, and the promotion of FAB products and digital banking channels.
KEY RESPONSIBILITIES
- Process cash deposits, withdrawals, cheque deposits, transfers, foreign-currency transactions, and other teller requests accurately and efficiently.
- Reconcile daily cash, valuables, vault balances, and transaction records, addressing any discrepancies promptly.
- Manage manager’s cheques, demand drafts, telegraphic transfers, clearing items, returned items, and related transactions.
- Deliver professional and efficient customer service while supporting branch service and quality targets.
- Comply with FAB policies, KYC, AML, operational-risk controls, information-security standards, and regulatory requirements.
- Identify suspicious or unusual transactions and escalate them promptly to the appropriate supervisor or manager.
- Promote FAB’s ATM, CDM, mobile, and online banking channels and support customers in adopting digital services.
- Refer identified customer needs and potential product opportunities to appropriate branch or sales colleagues.
REQUIREMENTS / QUALIFICATIONS
- Required
- High school diploma or equivalent.
- Minimum of 2 years’ banking experience in a teller or cashier role.
- Strong knowledge of cash handling, teller operations, reconciliation, and transaction processing.
- Understanding of KYC, AML, fraud prevention, operational risk, and regulatory requirements.
- High level of accuracy, integrity, and attention to detail.
- Strong customer-service and communication skills.
- Ability to work effectively in a high-volume, accuracy-critical environment.
Preferred / Beneficial
- Previous experience within a retail banking branch environment.
- Familiarity with foreign-currency transactions, clearing, demand drafts, telegraphic transfers, or vault operations.
- Experience supporting branch service KPIs and identifying customer referral opportunities.
- Familiarity with digital banking channels, including ATMs, CDMs, mobile banking, and online banking.