Operations Manager, Communications / Marketing

OPERATIONS MANAGER, COMMUNICATIONS/MARKETING

WHAT WE’RE LOOKING FOR

Michael Baker International is seeking a strategic, highly organized, and data-driven Operations Manager, Communications/Marketing to support the operational effectiveness of our enterprise Communications and Marketing organization.

This role will help establish scalable processes, improve workflow and resource management, support budgeting and vendor administration, strengthen technology and reporting capabilities, and drive greater efficiency across the function.

The Operations Manager will serve as a key operational partner to Communications and Marketing leadership, connecting strategy with disciplined execution and developing the systems, processes, and insights needed to support a high-performing organization. This positioning preserves the core operational focus of the original Communications/Marketing Operations description

WHAT YOU’LL DO

- Support the operational planning and execution framework for the Communications and Marketing organization.
- Develop, document, and continuously improve workflows, processes, governance, and standard operating procedures.
- Support annual planning, budgeting, resource allocation, forecasting, and operational reporting.
- Establish and maintain dashboards and KPIs to measure Communications and Marketing performance, productivity, capacity, and results.
- Manage project intake, prioritization, workflow, scheduling, and resource planning across the function.
- Partner with Communications, Marketing, Content, Creative, Digital, Public Relations, and Social Media teams to improve coordination and execution.
- Evaluate and help optimize Communications and Marketing technologies, tools, platforms, and processes.
- Identify opportunities to automate repetitive activities and incorporate AI and emerging technologies into workflows.
- Manage agency, consultant, vendor, and technology relationships in partnership with functional leaders.
- Establish consistent standards for project management, campaign execution, documentation, and reporting.
- Develop executive-level reports and presentations that provide visibility into priorities, performance, budgets, and resource demands.
- Support change-management initiatives associated with new processes, systems, technologies, and ways of working.
- Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.

WHAT YOU NEED TO SUCCEED

- Bachelor’s degree in Marketing, Communications, Business Administration, Operations, or a related field.
- 8+ years of progressive experience in marketing operations, communications operations, business operations, project management, or a related discipline.
- Experience supporting or leading operations within a large, complex, or matrixed organization.
- Demonstrated success developing and implementing scalable processes and workflows.
- Strong project and program management skills.
- Experience with budgeting, forecasting, resource planning, vendor management, and operational reporting.
- Strong analytical capabilities with experience developing and using KPIs, dashboards, and performance metrics.
- Experience with marketing and communications technologies and workflow/project-management platforms.
- Excellent organizational, written and verbal communication, presentation, and stakeholder-management skills.
- Ability to effectively manage multiple high-priority initiatives in a fast-paced environment.
- Experience within engineering, architecture, infrastructure, consulting, professional services, or another complex B2B environment preferred.
- Experience with CRM, marketing automation, content management, project management, analytics, collaboration platforms, and AI-enabled tools preferred.

COMPENSATION

The approximate compensation range for this position is $111,652 - $175,868 per year . This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.

WHY CHOOSE US

- Medical, dental, and vision insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life, AD&D, short-term, and long-term disability
- Tuition reimbursement
- Professional and personal development
- Generous paid time off
- Commuter and wellness benefits