About this role
This position is responsible for providing friendly customer service to all those that call or come into our office. It encompasses but is not limited to the following:
- Provide customer service on the phone as well as the front counter.
- Make bus passes.
- Perform a number of general office functions such as typing, filing, sorting and distribution of mail.
- Process citation payments.
- Aid customers with questions regarding citations; be able to explain why citations were issued and how to avoid citations in the future. Help with appeals process if necessary.
- Assist Manager in the process of daily revenue.
- Prepare a number of daily/annual reports.
- Record monthly parking payments and account information.
- Aid in any special event programs.
Qualifications
- High school diploma or GED required.
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Ability to interact professionally and courteously with customers, employees, and the general public.
- Strong problem-solving and conflict-resolution skills.
- Ability to handle customer complaints, concerns, and inquiries in a professional and timely manner.
- Strong organizational skills with attention to detail and accuracy.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Basic computer skills, including Microsoft Office, email, data entry, and general office equipment.
- Ability to learn and navigate software, databases, and payment processing systems.
- Ability to handle cash, process payments, and maintain accurate transaction records.
- Ability to work independently as well as part of a team.
- Dependable, punctual, and able to maintain consistent attendance.
- Ability to maintain confidentiality and handle sensitive customer information appropriately.
- Demonstrates patience, professionalism, and a positive attitude when working with difficult customers.