About this role
The Technical Support Representative II will provide product technical support to the Division’s assigned customers in the proper application, installation, operation and service of the Division’s products.
This position will serve Rheem North America , located in Roswell, GA or Montgomery, AL . This position follows a hybrid schedule, with 2 days onsite and 3 days remote per week.
- High school diploma or general education degree (GED)
- 3+ years of experience in customer service in a call center environment
- Ability to read, write, and comprehend technical instructions, short correspondence, and memos
- Ability to carry out instructions furnished in written, oral, or technical diagram form
- Ability to understand basic wiring diagrams
- Ability to prioritize multiple tasks and deal with numerous interruptions
- Demonstrated ability to work well with others in a team environment
Preferred Qualifications:
- Industry related experience
- Field experience servicing related product lines
- Bilingual in French/English or Spanish/English
As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- Customer-Orientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
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