About this role
At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling, and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem - and help shape the future of products that impact lives—every day.
The Customer Experience Representative II is responsible for providing effective customer service for internal and external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Additional responsibilities include data entry and project scheduling for manufacturing.
This position will serve our Air Division, located in Fort Smith, AR .
- High School Diploma or equivalent
- 3+ years of experience in customer service
- Demonstrates data entry skills.
- Ability to carry out instructions furnished in written, oral, or diagram form.
- Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner.
- Excellent problem-solving skills.
- Excellent communication skills, written and verbal, with attention to detail and accuracy.
- Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
- Demonstrated ability to work well with others in a matrix team environment.
As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- Customer-Orientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
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