Assistant General Manager - Cafe New Venue Opening New York

Now hiring for a new Tao Group Hospitality concept coming to a five-star hotel on Park Avenue in Manhattan’s NoMad district, early 2027.

The Café Assistant General Manager assists the General Manager in overseeing the daily operations of the café within a five-star luxury hotel, ensuring exceptional guest service, efficient operations, and consistent food and beverage quality. This role is responsible for leading and developing front-of-house employees, maintaining elevated hospitality standards, managing labor and financial performance, and delivering a seamless, personalized guest experience. Interacts with guests, fellow employees, hotel partners, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

- Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
- Anticipate and accommodate the needs of all guests, delivering personalized, attentive, and efficient service consistent with five-star luxury hotel standards.
- Oversee daily café operations, including counter service, food and beverage service, order accuracy, and overall service efficiency.
- Ensure the general cleanliness, organization, and presentation of the café, service counters, seating areas, and surrounding spaces.
- Assist in the interviewing, hiring, onboarding, and training of new employees.
- Responsible for employee scheduling, labor management, growth opportunities, and development of front-of-house employees.
- Work with the General Manager to conduct employee performance reviews and provide ongoing feedback.
- Ensure quality, safety, beverage recipe accuracy, operational efficiency, and profitability.
- Possess in-depth knowledge of operational systems, including payroll, scheduling, and point-of-sale (POS) systems.
- Regulate all management-level POS functions, including refunds, discounts, and cash handling procedures.
- Participate in reviewing the café's monthly Profit & Loss statement, monitoring labor, inventory, and operational expenses.
- Ensure compliance with Department of Health standards, food safety regulations, and company sanitation procedures.
- Ensure the café complies with all federal, state, and local laws and regulations, as well as company policies.
- Coach and develop employees by setting clear service expectations, providing ongoing training, and fostering a culture of hospitality excellence.
- Maintain a highly visible presence during service, ensuring guest recognition, anticipating needs, and promptly addressing service opportunities.
- Ensure all café equipment, including coffee machines, refrigeration, and other food and beverage equipment, is properly maintained and in good working order.
- Ensure all employees comply with established service standards, operating procedures, and food and beverage preparation guidelines.
- Possess in-depth knowledge of all food and beverage menus, including coffee, espresso, specialty beverages, pastries, and other café offerings.
- Monitor product availability, inventory levels, and proper stocking of food, beverages, and supplies.
- Ensure consistent product presentation, portion control, and adherence to established recipes and quality standards.
- Address and resolve guest and employee concerns promptly and professionally, demonstrating sound judgment and effective service recovery.
- Ensure accurate reconciliation of all end-of-shift financials, including cash handling and POS transactions.
- Maintain practical knowledge of the job duties of all supervised employees and assist with daily service responsibilities as needed.
- Communicate clearly and effectively with heart-of-house employees and hotel departments to ensure seamless service and operational coordination.
- Ensure completion of all opening and closing procedures as prescribed by the company.
- Lead daily team meetings to communicate operational updates, service expectations, and guest experience priorities.
- Demonstrate knowledge of Tao Group Hospitality, its partners, and the supporting luxury hotel environment.
- Collaborate with hotel leadership and departments to maintain consistent five-star service standards and a cohesive guest experience.
- Assist in overseeing the replacement or repair of damaged equipment, furniture, and supplies.
- Attend and participate in required training sessions, departmental meetings, and operational meetings.
- Learn by listening, observing other team members, and sharing knowledge while leading by example.
- Portray a positive and professional attitude.
- Work as part of a team and provide help and support to all fellow team members.
- Assist and/or complete additional tasks as assigned.
- Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

- Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration (where applicable).
- PCI/DSS Training

EDUCATION/WORKING KNOWLEDGE:

- Minimum 5 years of previous hospitality experience as an Assistant General Manager, Café Manager, Restaurant Manager, or senior manager within a high-volume café, upscale food and beverage operation, or luxury hotel setting is essential.
- Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
- Strong guest service foundation, ability to coach and build a team, problem-solving, and leadership skills required.
- Demonstrated financial acumen with P&L statements and labor models is desirable.
- Must be organized, self-motivated, and proactive with strong attention to detail.
- Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

- Ability to write, read, and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members, management, and guests to read
- Must be able to stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment