About this role
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
This Senior Manager role will focus on product go-to-market and operations across Amex Digital Labs’ evolving Web3 landscape, including stablecoin and blockchain use cases. This person will serve as a central business contact to drive risk-related product requirements and support the launch of innovative Web3 products and pilots, balancing speed to market with the critical need for robust controls and risk mitigation. This person will develop a deep understanding of strategic product initiatives while building strong subject matter expertise in Amex policies, processes, and the evolving risk and regulatory considerations associated with Web3 technologies.
Minimum Qualifications:
- Strong interest in the Web3 space
- Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational
- Outstanding interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
- Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
- Ability to drive results against timelines, prioritize, and execute flawlessly
- Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
- Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
- Excellent relationship-building with partners and across internal stakeholders
- Proven track record in crafting and storytelling via PowerPoint presentations
- Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences
- Bachelor's degree required
Preferred Qualifications:
- Prior experience in articulating product functionality and demonstrating technical acumen a plus
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.