Administrative Support Representative

Job Title: Administrative Support Representative Job Description
This role provides customer service and administrative support for a toll collections operation serving Louisiana. You will serve as the first point of contact for the public, responding to inquiries about GeauxPass, resolving account issues, and processing payments. The position combines call center responsibilities with administrative tasks in a structured, supportive office environment.
Responsibilities
- Serve as the first point of public contact for all customer service issues related to toll collections and GeauxPass.
- Respond to inbound calls from the public and provide accurate information and assistance regarding GeauxPass accounts, payments, and general inquiries.
- Maintain a thorough knowledge and understanding of the customer service center and GeauxPass operations to effectively assist customers and resolve problems.
- Process credit card and electronic check (e-check) payments for account replenishments and violation payments.
- Open and document cases for unresolved customer inquiries to ensure proper follow-up and resolution.
- Handle customer complaints in a professional manner, researching and adjusting account discrepancies as requested by the leadership team.
- Process and respond to customer emails and cases, providing clear and timely resolutions.
- Review and process customer disputes in accordance with established procedures.
- Process web-based correspondence to answer questions and provide assistance to customers using online channels.
- Process the closing of customer accounts and submit refund requests when necessary.
- Update invoices, violation payments, and customer accounts to ensure demographic, vehicle, and credit card information remains current and accurate.
- Perform general administrative support tasks, including data entry and documentation, to support overall call center and customer service operations.
Essential Skills
- 13 years of previous relevant experience in customer service, call center, administrative support, or a similar role.
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong organizational and analytical skills.
- Proficiency with Microsoft Office (Microsoft Suites).
- Ability to operate computers efficiently and manage multiple systems during calls.
- Demonstrated history of excellent attendance and reliability.
- Experience handling inbound calls in a customer service or call center environment.
- Ability to provide high-quality customer support, including handling complaints and resolving issues.
- Accuracy and attention to detail when performing data entry and updating customer records.
Additional Skills & Qualifications
- Bilingual skills in Spanish and English are highly valued and may qualify for a higher pay range.
- Experience working in a toll collections, transportation, or similar service environment is beneficial.
- Comfort working in a structured call center setting with performance and quality expectations.
- Ability to learn and maintain a thorough understanding of specific programs such as GeauxPass and related customer service procedures.
- Capability to handle multiple communication channels, including phone, email, and web-based correspondence.
- Strong customer focus and patience when handling disputes, complaints, and complex account issues.
Work Environment
This position is based in a cubicle call center environment with a strong administrative support component. You will work 100% in-office, with training and regular shifts running from 9:00 a.m. to 7:00 p.m. Training lasts for the first two weeks and attendance is mandatory during this period. The role requires flexibility to work Saturdays when needed. The office offers a small, start-up, family-oriented atmosphere with a collaborative culture. The location provides free parking and convenient access to nearby areas for walking to lunch. The work involves consistent use of computers, telephones, and standard office software in a professional office setting.
Job Type & Location
This is a Contract to Hire position based out of Louisville, KY.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Louisville, KY.
Application Deadline
This position is anticipated to close on Nov 21, 2026.
Workplace Type
This is a fully onsite position in Louisville,KY.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.