Back Office Officer (On-Boarding)

What you’ll do:

- Review identity and proof-of-address documents

- Verify or block client accounts according to the rules of the licence each client is under

- Review sanctions and PEP matches in World-Check

- Handle AML alerts and escalate genuine cases to Compliance

- Answer requests from Support, Sales and Payments through Slack, Zendesk and Jira

What we’re looking for:

- Real attention to detail. This job means noticing that the date of birth on a document is one digit off from the profile, 200 times a day.

- Clear, polite written English. Most of your day is written communication with other teams and, through Support, with clients.

- Ownership of your decisions. You approve, reject or escalate, and you can explain why in one sentence. When you’re unsure, you ask rather than guess.

- Respect for procedure, and the confidence to challenge it. You follow the process, and when it’s wrong, you say so openly instead of quietly working around it.

- Focus under pressure. You can switch between tasks without losing accuracy.

- Comfort with shift work. We run a 24/7 rota, so you’ll need to be comfortable with night and weekend shifts.

Nice to have:

- A background in KYC, AML, banking back office or compliance.

What you will get in return:

- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

- Work-Life Harmony: Join a company that genuinely cares about you —because your life outside of work matters just as much as your time on the clock. #LI-Hybrid

- Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.

- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!

- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.